Customer Service Representative for E-Commerce (bonus points for Graphic Design skills)

Well established E-Commerce company in search of a Customer Service Representative (CSR) for our portfolio companies, Cards For Causes and Socks Rock. The job responsibilities include providing customer service, processing orders and business growth.

The order process requires that the CSR reviews the order sent by the system, reviews graphics for the order, includes logos and makes changes as necessary, corresponds directly with customers to provide proofs and answer questions about the ordering process, and takes ownership of each order from start to finish.

Below is a detailed summary of the role:

Oversee the order process from order confirmation to order completion.
Provide customer service via live chat, phone calls, and email communications.
Day to day invoicing.
Manage regular weekly online store updates including product uploads, content, promotions, landing pages, banners, etc.
Social Media marketing (Facebook, Instagram, Twitter) as required.
Educating and Qualifying new customers by phone
Following up on calls, taking orders over the phone

If a candidate has design experience with Adobe Illustrator/Photoshop/InDesign, the role may be expanded to include the following:

Prepare art files for each order to ensure guidelines were followed, proofs are approved by customers and sending orders to suppliers.
Review art files in Illustrator/InDesign/Photoshop for consistency and aesthetics, and move files between those programs easily to create print-ready files and proofs.
Oversee design of yearly catalogs we develop to mail to potential customers
Oversee and implement monthly email blasts to current customer.


Job Requirements:

2 years of ecommerce customer service experience
Strong MS Office skills (Word, Excel)
Proven leadership skills of ecommerce / online projects
Must possess excellent organization/prioritization, problem-solving skills, able to multitask in a fast-paced environment, and be detail-oriented.
Excellent command of North American English (written and verbal).
Experience with Adobe Illustrator, Photoshop, & InDesign is a plus.

When applying for this position, please list your favorite movie.