NDIS Admin and Pricing Specialist

NDIS Admin Assistant

Harmony Hub | Monday–Friday, 8:00am–4:00pm AEST

Part-Time (3 hours starting)

Harmony Hub is seeking an experienced NDIS Admin Assistant to support our growing team. This role is ideal for someone with hands-on NDIS administration experience who understands the importance of accuracy, compliance, and participant-focused support.

IMPORTANT – PLEASE READ

This role requires proven experience in creating NDIS quotes for support services in line with current NDIS Pricing Arrangements and operational rules.
Only apply if you have done this before.
Shortlisted applicants will be given a practical assessment to measure this knowledge.



Key Responsibilities

Create accurate and compliant NDIS quotes for support services

Manage participant and employee onboarding within the NDIS framework

Prepare and maintain essential NDIS documentation (service agreements, intake forms, consent forms)

Support day-to-day administrative tasks

Maintain and update records using Excel, SharePoint and internal systems

Maintain participant records in line with NDIS documentation and evidence requirements



Communicate professionally with participants, families, support coordinators, and support workers

Assist with scheduling, inbox management, and general admin support



Requirements

1–3 years’ experience as an Admin Assistant in the NDIS industry

Proven experience creating NDIS quotes (mandatory)

Strong Excel skills (advanced formulas preferred)

Experience onboarding both participants and staff in a NDIS environment

Understanding of NDIS pricing, service agreements, and compliance requirements

Experience using NDIS software CRM (e.g. Caremaster, shift care or similar)

Comfortable using basic AI tools such as ChatGPT to improve efficiency

Excellent written and verbal communication skills

High attention to detail and ability to manage multiple priorities

Understanding of NDIS Price Guide, support categories, and claimable line items

Knowledge of NDIS Code of Conduct, recordkeeping requirements, and participant rights





Desirable (But Not Essential)

Experience with NDIS invoicing and claims

Knowledge of plan-managed and self-managed participants

Experience working with SOPs and process-driven environments

How to Apply

To apply, please submit the following:

Your resume

A short-written response addressing:

Your experience creating NDIS quotes for support services, including a brief outline of your process

NDIS systems you have worked with (e.g. ShiftCare, CareMaster, Lumary, Brevity, or similar)

Your total years of experience in NDIS administration

Please also confirm:

? You have personally created NDIS quotes before

? You are available to work Monday–Friday, 8:00am–4:00pm

Important:
Only applicants who meet the mandatory requirements and provide the requested information will be considered. Shortlisted candidates will be invited to complete a practical assessment to verify their NDIS quoting knowledge.

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NDIS Admin Assistant – First Name Last Name