Process Improvement Analyst

Manage process transformation for multiple lines of business, vendor partnerships, and shared services
Provide end-to-end process thought leadership
Apply LEAN and User-centered design principles to improve capabilities, processes, and tools
Facilitate process development workshops with process owners, subject matter experts, and other stakeholders
Document process and contribute thought leadership to evolving process visualization
Resolve conflict and drive decision-making through creativity, negotiation, leveraging data and industry best practices


Achieving operational excellence in solution delivery (e.g. solution design/development, quality management, infrastructure and operations, security, data, etc)
Facilitating workshops and focus groups
Developing instructional and procedural documentation and presentations
At least 4-6 years’ experience as a Business Analyst
Preferred Level:

8+ years
Experience and familiarity with Quality Management, project management, IT business management processes


Skills

Demonstrated ability to drive change to achieve business results
Proven ability to lead complex, cross-functional teams
Strong understanding of technology delivery lifecycle
Demonstrated ability to communicate, network, and manage stakeholders effectively
Strong process mapping and business process reengineering skills
Strong data gathering skills and ability transfer knowledge to process artifacts
Strong analytical skills with a demonstrated ability to extensively produce and analyze business processes and workflows
Expert level of competence with MS Office and MS Visio
Ability to self-manage timelines and deliverables