IT Support Engineer

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TYPE OF WORK

Full Time

SALARY

Negotiable

ID PROOF

50

DATE POSTED

Dec 12, 2019

JOB OVERVIEW

Job Purpose
The IT Support Engineer will be responsible for remotely maintaining the systems that allow organizations to function and communicate, both internally and externally, on a daily basis. Responsibilities may include upgrading the company’s communications infrastructure or installing a new system.


Job Accountabilities
• Installing new software
• Installing new hardware (servers, printers, computer work stations etc)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet
• Installing anti virus protection
• Fixing network faults
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• Planning future improvements
• Suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Assisting customer service staff
• Installing and configuring computer systems
• Diagnosing and solving hardware/software faults
• Logging customer/employee queries
**Successful applicant will also need to assist in monitoring and dispatching service tickets to appropriate resource, help create reports relating to calls statistics and may be asked to assist to be on standby for Afterhours call taking(if need arise).

Skills requirements:
• Analytical and Solution-driven
• Ability to multi-task
• Organized
• Ability to explain technical problems in simple terms
• Customer oriented
• In depth knowledge of the different network types
• Excellent Communication skills (You will be taking calls from our clients)
• Windows OS Servers, Cloud Hosting VPS, Office 365 and G Suite, Different network routers and switches, IIS and Cpanel Management etc.

SKILL SUMMARY
English
Speaking
Webmaster
Managing Servers
Software Development / Programming
Desktop Applications Software QA Testing
Customer Service & Admin Support
Tech Support
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