Website Developer – Support Desk Specialist

Website Developer – Support Desk Specialist
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About Britt Creative
Britt Creative is a growing digital agency that empowers brands with cutting-edge web solutions, seamless digital experiences, and dedicated client support. We manage a range of websites, from simple sites to complex e-commerce and booking platforms, and are committed to delivering fast, secure, and reliable web services to our clients.

Job Summary
We are looking for a detail-oriented Website Developer with strong organizational and technical skills to join our support desk team. This role focuses on reviewing, organizing, and managing client website requests, addressing tasks as needed, assigning tasks to tea ---------- mbers, and updating support tickets with completed work notes. The ideal candidate is fluent in English, proactive in problem-solving, and adept at collaborating within a small team.

Responsibilities
Support Desk Management: Monitor and review incoming website support requests, prioritize tasks, and ensure timely and effective resolution.

Task Execution & Documentation: Address support tasks directly when possible, assign tasks to tea ---------- mbers as needed, and document all completed work in the support system.

Monthly Website Maintenance: Perform monthly updates of client websites, including software and plugin updates to keep sites secure and up-to-date.

Plugin & Feature Application: Apply new plugin features to client websites and assist with implementing the latest updates.
Troubleshooting & Testing: Diagnose and resolve WordPress and hosting issues, ensuring high-quality site performance and functionality.

Site Security & Speed: Monitor and optimize client sites for speed, security, and performance, including database cleanup, hacking recovery, and vulnerability management.

Industry Awareness: Stay current with website development news and security advisories, implementing updates as necessary.

Monthly Tasks
Manage and execute monthly software updates on WordPress sites.
Handle monthly client support requests through our support ticket center.
Apply new plugin features and updates to WordPress sites.
Troubleshoot and resolve WordPress and hosting issues.
Assist in maintaining site speed performance and security for client websites.

Qualifications & Qualities
Technical Expertise: Proficiency in WordPress, Beaver Builder, Elementor, Oxygen, WooCommerce, and other WordPress themes and plugins.
Coding Skills: Confidence in coding with HTML5, CSS3, PHP, and JavaScript.
Experience in Web Hosting: Familiarity with web hosting performance, security issues, and cross-browser compliance.
Problem-Solving Mindset: A free thinker who actively looks for answers and takes initiative in resolving technical issues.
Communication Skills: Strong communication skills, responsive to email and chat, and a proactive communicator.
Design & Responsive Coding: Understanding of web design, responsive design, and graphic design.
Team Player: Comfortable working within a small team environment of 5-10 people.
Preferred Expert Knowledge
WordPress & Top 50 WordPress Plugins
Beaver Builder & Elementor Frameworks
Genesis Framework
WooCommerce & Woo Framework
MySQL, PHP, CSS/HTML
ManageWP / BlogVault
ClickUp Project Management

Special Requirements
A computer that is less than two years old
Reliable internet connection and a backup internet option
A headset or microphone for tea ---------- etings

Why Join Britt Creative?
How We Will Help You Succeed
We are committed to your success in this role and will provide any additional training you need to excel. Your technical skills and experience will be invaluable, and we’ll ensure you’re well-equipped with knowledge of our systems, clients, and project management practices so you can confidently tackle support requests and optimize website performance.
We believe in seeing and supporting you as a whole person. Here, you’ll be encouraged to bring your unique perspective and expertise to each task, fostering a collaborative environment where everyone’s contributions are valued.

Core Values
Learn: Stay current with the evolving world of web development and security. We encourage continuous learning to enhance your role and help us stay at the forefront of the industry.
Ownership: Take full ownership of client website support, performance, and security. Your attention to detail and follow-through will help us deliver exceptional service.
Problem-Solving: Think creatively and independently to find solutions. We value tea ---------- mbers who go the extra mile to resolve issues and improve site functionality.
Consistency: Follow established processes to deliver reliable, consistent support for client sites, ensuring they are secure, optimized, and up-to-date.
Respect: Interact with clients, tea ---------- mbers, and partners with respect, fostering a positive and supportive environment.
Ask: Don’t hesitate to seek help or clarification when needed, but approach challenges with a proactive, solution-oriented mindset.
Celebrate: Recognize and celebrate achievements, big or small. We believe in acknowledging the hard work and dedication of our team.
Balance: A healthy work-life balance is essential. We value your well-being and encourage you to bring your best self to work every day.
With Britt Creative, you’ll join a dedicated team that values growth, creativity, and meaningful impact. If you’re ready to make your mark and grow with us, we’d love to have you on board!

Employment Type
This is a part-time role and we're not looking for an agency. Please send your application + resume to ---------- with the subject line “Support Desk Specialist | Your Name”

Please add the words "Orange Orangutan" somewhere in your application