Passionate Executive Assistant Wanted to Make a Difference – Australian Company, Day Time Hours, Work From Home

Join Succeed Practice Management as an Executive Assistant and Help Families Thrive!
Are you a skilled and motivated Executive Assistant ready to make a meaningful impact? Succeed Practice Management (SPM) is seeking a remote Executive Assistant based in the Philippines to support Succeed Healthcare Solutions (SHS). This is your opportunity to play a pivotal role in driving operational excellence, fostering client relationships, and contributing to business growth.

What You’ll Do
As an Executive Assistant, you will ensure smooth day-to-day operations for SHS by managing schedules, client engagement, and stakeholder collaboration. You’ll be instrumental in supporting SHS’s mission to empower families through evidence-based therapy services.

Key Responsibilities:
Fill and Bill Operations:
- Proactively manage client schedules, identifying and filling gaps to optimise therapist utilisation.
- Follow up on potential client inquiries to ensure a high conversion rate to booked appointments.
- Collaborate with the accountant to process invoices and payments accurately and efficiently.

Client Engagement and Retention:
- Monitor the active client list, re-engaging individuals without upcoming appointments through personalised communication.
- Build lasting relationships with clients through tailored follow-ups and updates.
- Conduct client satisfaction surveys to gather insights and improve service delivery.
- Respond promptly to client inquiries, resolving issues within 24 hours to ensure exceptional service.

Stakeholder Collaboration and Referral Generation:
- Foster strong relationships with external stakeholders, including referral sources, community organisations, and other providers.
- Actively seek and nurture referral opportunities to attract new clients to SHS.
- Participate in team collaboration to expand SHS’s network and maximise referral potential.

Administrative Excellence:
- Maintain accurate records and ensure all administrative processes, such as data entry, scheduling, and client communication, are completed on time.
- Implement process improvements to enhance efficiency and client satisfaction.
- Utilise CRM systems and scheduling tools to track metrics related to client retention, referrals, and revenue growth.

Metrics for Success (KPIs):
- Revenue Generation: Achieve a 3x return on wages and benefits through operational activities.
- Client Retention: Maintain a 90% rebooking rate for active clients.
- Inquiry Conversion: Convert at least 80% of inquiries into active appointments.
- Stakeholder Collaboration: Drive measurable increases in referrals from external sources.
- Customer Satisfaction: Achieve a client satisfaction score of 90% or higher.
- Operational Efficiency: Complete 95% or more tasks within set deadlines.

Who You Are
- Organised and Detail-Oriented: You excel at managing complex schedules and administrative tasks with accuracy and efficiency.
- Proactive and Results-Driven: You anticipate needs, solve problems, and focus on driving measurable outcomes.
- A Strong Communicator: Your written and verbal communication skills allow you to engage effectively with clients and stakeholders.
- Tech-Savvy: You’re comfortable with CRM systems, scheduling tools, and data tracking software.
- Collaborative and Adaptable: You thrive in a team environment and can navigate challenges with a positive, solutions-oriented mindset.

Qualifications and Skills:
- Bachelor's Degree or at least 3 years of experience in Executive Assistent/Administrative roles, particularly in client management, scheduling, or customer service preferably in a healthcare setting.
- Exceptional organisational and time management skills, with the ability to prioritise effectively.
- Proficiency in CRM systems, scheduling tools, and Microsoft Office Suite.
- A proactive approach to problem-solving with a focus on achieving measurable results.

Why Join Us?
- Impactful Role: Contribute to SHS’s mission of empowering families while driving operational success for SPM.
- Competitive Salary: PHP 22,955 - 32,462 per month, with room for growth.
- Career Development: Structured progression pathways and continuous professional development opportunities.
- Benefits: Paid leaves, 13th-month pay, all government-mandated benefits, HMO, and flexibility to work from home.

Equipment Requirements
- A desktop/laptop with an Intel i5 processor (or higher) and at least 8GB of RAM.
- Stable internet connection (minimum 5MBPS) with a backup.
- Noise-cancelling headphones and a webcam for video meetings.

A quiet, professional workspace.

Work Schedule
8:00 am to 5:00 pm weekdays (1-hour lunch break), Brisbane time (6:00 am to 3:00 pm in the Philippines).

How to Apply
Apply via a link in OnlineJobs.ph:
- Submit Your Resume and Cover Letter: Share why you’re the perfect fit for this role, detailing your experience and
achievements.
- Create a 1-2 Minute Video: Answer the following:
Why do you want to work with SPM and SHS (referring to Succeed Practice Management or Succeed Healthcare Solutions
by name in the video)?
What skills and experiences make you ideal for this role?
Share a time you resolved a significant challenge or exceeded expectations.
How do you manage multiple tasks in a remote setting?
- Provide Supporting Documents:
A portfolio sample showcasing relevant skills (e.g., scheduling, client communications).
- Evidence of device specifications and internet speed.

Please note the role will initially be as a freelancer with potential to progress to direct employment for the right candidate.

Join SPM and SHS to help families thrive and make an impact where it matters most!