I am a passionate and action-oriented Customer Service Professional with a diverse experience coordinating and implementing projects, reporting, and resolving customer service escalations. I thrive in ever-changing, fast-paced environments and have exceptional ability to focus on the big picture without losing sight of the details.
I am recognized as a versatile product and systems knowledge expert who consistently meets key deliverables. I am a self-directed and collaborative Support Specialist who supports tea
Experience: 6 months - 1 year
My experience in inventory management began when I worked with a previous client, updating prices and inventory for their pre-loved book sales. This gave me hands-on experience in managing and organizing inventory effectively. Additionally, while working as a support advisor at Shopify, I further honed my skills by helping merchants set up their inventory and locations, ensuring it was aligned with their shipping settings and rates. Through this experience, I have gained a deep understanding of the importance of inventory management and am confident in my ability to help businesses optimize their processes.
Experience: 6 months - 1 year
As an experienced support advisor for Shopify, I have had the pleasure of assisting a multitude of merchants with their store setup. My expertise ranges from Store settings, to product and variants, order management, payments settings, shipping settings, domains, and theme settings. With my knowledge and skills, I can help ensure that your online store is optimized for success and ready to take your business to the next level. Let me help you turn your Shopify store into a thriving e-commerce platform.
Experience: 6 months - 1 year
As a business coach, I understand the crucial role of session or foot traffic in boosting online sales. With extensive experience in using store analytics to drive business growth, I have also dabbled in setting up successful Facebook ads. However, I recognize the immense potential of Facebook ads in driving online traffic and sales, and I am eager to learn more about the latest strategies and techniques. By leveraging my expertise and knowledge, I can help you increase your online store's traffic and sales through effective Facebook ads.
Experience: 6 months - 1 year
As someone who has worked in email support, I've come to appreciate the vital role that context gathering plays in providing a satisfactory resolution to customers. Each interaction is important, and the pressure to deliver a positive outcome is intense, as a negative survey could result in a tarnished reputation. That's why I believe in taking the time to properly understand the customer's concerns, and providing a first-hand resolution or troubleshooting steps that accurately address their needs. By doing so, I'm able to deliver a high level of customer satisfaction and loyalty, which is crucial in today's competitive market.
Experience: Less than 6 months
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