Currently holding a Systems Administration position since 2015 in a very known multi national energy corporation and is one of the successor companies of standard oil that has a satellite site here in Malaysia and is headquartered in San Ramon, California. I have 5 years technical/email support experience, 3 years service desk analyst with SME works, and those years of experience, i think will be helpful to fulfill positions clients are looking for.
Why I chose to do Onlinejobs.ph now? Since I am currently doing a lot of remote troubleshooting access, remote client trainings, meetings,
In addition to my experience, to adjust with the changes in our IT industry, I have taken up courses and certifications (ITIL Foundation, PRINCE2 Foundation, AGILEShift) to keep me updated to the latest approach and methods on our ever changing industry. Whos says old dog can't learn new tricks? Well, i say not this one.
Field incoming incidents from end users via all contact channels (Phone and Email). Responsible in recording user information, verifying and updating it in the helpdesk system. Access software updates, drivers, knowledge bases and frequently asked questions resources to aid in incident resolutions. Documenting problems - logging all problems and inquiries in the helpdesk system, entering in the ticket detailed description of the problem. Prioritizing problems – assigning the proper category in the helpdesk system. To routing/escalating calls to appropriate level 2 resolving group as per defined escalation process. ? Monitoring, updating and closing escalation tickets. Experienced in First Level support on desktop MS Office, Outlook, Smart phones email setup, Laptops, Wireless Scanners, Wireless Printers
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.