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Customer Support Manager & Operation Manager

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EXPECTED SALARY
Php 50,000.00/month
( $947 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.48 USD/hr )
EXPERIENCE OVERVIEW
6 years in Photo4me.com
BASIC INFORMATION
Age:
36
Gender:
Male
Location:
Davao City, Davao Del Sur
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
February 2nd, 2023 (yesterday)
Member Since:
November 27th, 2019
SKILL SUMMARY

Upgrade to see actual info is an E-commerce that has 700k images and 16k artists that uploads their image(s) on a commission-based model where they are paid when they sell images. What Photo4me does is create bespoke images and turn them into beautiful wall art that evokes emotion.

Run day-to-day Operations: B2B, B2C, Admin, Quality Control, and Customer Success, Service, Support.

Supporting clients as they move from being sales prospects to clients and developing close relationships with them that frequently go beyond project or job order.

Handle user interviews, bugs, and feedback sessions then worked on the Seller Listing Flow and investigate the seller journey on both Web and App.

Works closely with Courier companies, International Logistics couriers, as well as Customs of any country to expedite the fulfilment and delivery of the parcel.

Lead and carry out cross-department customer experience projects and activities.

Examine customer behaviours, pain/churn points, requirements, and goals.

Understand and knowledgeable about the Order To Cash process.

Knowledgeable in Lean Management and Six Sigma

Lead multiple teams, ideation, and huddles to create and add or improve the product(s) and service(s).

Upgrade to see actual info

3 years PR and Marketing Specialist at My Tindahan PH and Diri Ta Buy PH.

2 years Community Relation Officer at Wellex Mining. 

I write resolution, ordinances, speeches and communique for a Councilor in Tagum City Davao Del Norte, and Vice-Governor in Dinagat Island, Surigao.
At the same time do Design Thinking program for startups and local governement.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Human Resource Management
  • Project Coordinator
  • Research
  • Speaking
  • Writing
  • Creative Writing
  • Ghost Writing
  • Technical Writing
  • Web Content Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Legal Services

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 3 years of experience in office and admin (technical) assistant. Prepare papers, encoding, writing letters and speeches. As well, I write resolution, ordinances, communique for government officials.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Research

English
SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Creative Writing
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

Professional Services
SKILL RATING
  • Legal Services

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