Over 18 years in IT and BPO and has collective
expertise in IT Service Desk, NOC, Technical Support and Customer Service. Managed pioneer projects for IT Service Desk and NOC. Proven track
record on Transition Management, Project management, I
change management, Shift left, automation, digital transformation and Continual
service improvement.
- Senior Service Delivery Manager
- Strong operational background
- Excellent people engagement skills
- Handled Service Desk Transitions
- Experienced project manager.
- ITIL certified
- HDI Certified
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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