With over 12 years in IT and BPO industry and has collective expertise in IT Service Desk, Technical Support and Customer Service Industries. Handled pioneering projects for IT Service Desk. Proven track record on Transition Management, Service management, Incident management, change management, Service Scope Expansion and Continual service improvement.
- Senior Service Delivery Manager
- Strong operational background
- Excellent people engagement skills
- Experienced in handling Nordics Multilingual
- Handled Service Desk Transitions and BAU
- Experienced project manager.
- ITIL certified
My 2nd language for over 30 years
Over 12 years of experience. 8.5 years for tecnical support or IT service desk and 4 years customer service support.
I have 3 years of solid working experience managing service desk projects and over 5 years working experience as team leader for IT service desk.
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