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IT Service Desk Manager

89 ID PROOF
Timeproof:
EXPECTED SALARY
Php 95,000.00/month ( $1,898 USD )
40 hrs/wk ( $10.97 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
Over 12 years in IT and BPO industries.
BASIC INFORMATION
Age:
33
Gender:
Male
Tests Taken:
None
Last Active:
2019-12-04
Member Since:
2019-11-26
SKILL SUMMARY

With over 12 years in IT and BPO industry and has collective expertise in IT Service Desk, Technical Support and Customer Service Industries. Handled pioneering projects for IT Service Desk. Proven track record on Transition Management, Service management, Incident management, change management, Service Scope Expansion and Continual service improvement.
- Senior Service Delivery Manager
- Strong operational background
- Excellent people engagement skills
- Experienced in handling Nordics Multilingual
- Handled Service Desk Transitions and BAU
- Experienced project manager.
- ITIL certified

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Phone Support
  • Tech Support
  • Design Project Management
  • Other Project Management
  • Writing Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant

English
EXPERIENCE

My 2nd language for over 30 years

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging

Customer Service & Admin Support
EXPERIENCE

Over 12 years of experience. 8.5 years for tecnical support or IT service desk and 4 years customer service support.

SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
EXPERIENCE

I have 3 years of solid working experience managing service desk projects and over 5 years working experience as team leader for IT service desk.

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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