I am a passionate and detail-oriented customer support working towards obtaining more knowledge and experience. Trained in conflict resolution and communication. Eager to join you and to build customer loyalty by leveraging interpersonal skills and offering top customer service. Previous 12-month experience in a CSR role at an eCommerce store.
I am tech-savvy and I can learn new tools or apps quickly. I have excellent English communication skills (both verbal and written) and reading comprehension skills. I am highly professional, reliable and dependable.
Tools/Apps I have experience using:
- Google Apps
- Royal Mail Click & Drop
- Mozilla Thunderbird
I have a total of 5 years experience in Customer Service. I have experience in handling Shopify stores, billing and health insurance for benefits and elegibility.
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