I work as a Quality Assurance Supervisor and my work requires that I ensure that agents provide quality service in line with organizational objectives. I listen to their calls and providing actionable insight on their call duration. I evaluate our interviewers, provide feedback, coaching, and calibration to ensure consistency in quality policies and procedures. I ensure that the survey materials are positioned and in line with market research methodologies. I test our survey materials to ensure that everything is in good condition before it can be dialed by our agents and meet the client’s expectations. I also provide assistance to our
Project Managers and our team and provide Quality support as necessary. I resolve and respond to disputes. I collaborate with our clients and colleagues through
I also have expertise in
I can also help you with your social media accounts and be creative by editing photos and videos to promote your business.
I have skills and knowledge on how to create and maintain a website and help you optimized your webpage by doing SEO activities, backlinking, and blogging.
I'm result-driven and I'm sure I'll be of help to you.
5 years Quality Assurance Supervisor
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