0 bd2cd0f1d940488

Quality Assurance |Admin Tasks| Virtual Assistant |Email\Phone\Chat Support

92 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $802 USD )
40 hrs/wk ( $4.56 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
1yr Inbound\Outbound Calling, 5yrs Quality Assurance Supervisor, 2years Market Researcher, 3years in the Food industry
BASIC INFORMATION
Age:
29
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:28%
Dominance:31%
Influence:7%
Steadiness:34%

English
 C2(Advanced/Mastery)
Last Active:
2020-03-29
Member Since:
2019-11-23
SKILL SUMMARY

I work as a Quality Assurance Supervisor and my work requires that I ensure that agents provide quality service in line with organizational objectives. I listen to their calls and providing actionable insight on their call duration. I evaluate our interviewers, provide feedback, coaching, and calibration to ensure consistency in quality policies and procedures. I ensure that the survey materials are positioned and in line with market research methodologies. I test our survey materials to ensure that everything is in good condition before it can be dialed by our agents and meet the client’s expectations. I also provide assistance to our
Project Managers and our team and provide Quality support as necessary. I resolve and respond to disputes. I collaborate with our clients and colleagues through emails\chat tools like outlook, Cisco WebEx, Slack. These include sending reports using Microsoft Office tools or using our company platform to send data reports. 

I also have expertise in email handling, taking inbound\outbound calls, and customer handling which is essential to address your customers' needs and foster a positive experience.
I can also help you with your social media accounts and be creative by editing photos and videos to promote your business.
I have skills and knowledge on how to create and maintain a website and help you optimized your webpage by doing SEO activities, backlinking, and blogging.
I'm result-driven and I'm sure I'll be of help to you. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

5 years Quality Assurance Supervisor

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Creative Writing
  • Editing Proofreading
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Creative advertising
  • Facebook Ads
  • Instagram Ads

Web Development
SKILL RATING
  • Shopify
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Adobe Indesign
  • Animation Specialist
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Recording Audio
  • Video Editing
  • Web page Design

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

Project Management
SKILL RATING
  • Other Project Management

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