Quality Assurance Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors degree

Last Active

November 27th, 2019 (1606 days ago)

Member Since

November 18th, 2019

Profile Description

I have worked as a
Quality Assurance Specialist in a BPO for 9 years.
As a QA,
I monitor the performance of call center employees and ensure they adhere to the company's procedures in handling calls.
I also help score each agent based on their performance, check inbound and outbound call logs to see how fast employees resolve problems, and determine whether or not an employee's performance is satisfactory.
Report was then presented to show the behavioral and process driven trends.
I also experienced working as a customer service and billing representative wherein I answer customer queries regarding their account and
billing disputes.