I've been in the bpo for 3 years as customer service representative. My first call center experience handled financial account while the second one was telco account. Handling different concern like, billing disputes, inquiries, payments, order onine, assist customer by resetting online account or creating their online account and sometimes assisting customer for a basic trouble shooting.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.