Overview
Looking for part-time work (4 hours/day)
at $5.68/hour ($500.00/month)
Bachelors degree
Last Active
January 26th, 2021 (1184 days ago)
Member Since
November 6th, 2019
Profile Description
Thirteen years’ experience with Technical Support and Service Desk with experience in troubleshooting
software and hardware related issues for a dialup service provider, computer company and mortgage
branch. Additional core responsibilities include first level escalations, service level management, pursue
first call resolution, review ticket escalations, support and drive call reduction, timely action and delivery
of agent coaching regarding call handling, ticket quality, identify process and knowledge object
opportunities and partnership with other helpdesk, L2/L3 resolvers or information owners with issues that
are not stated in knowledge object.
Top Skills
Office and Administration » Translation
Office and Administration » Data Entry
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
Other Skills
Marketing » Copywriting
Marketing » Content Creation » Creative Writing
Marketing » Content Creation » eBook Writing
Marketing » Content Creation » Proofreading
Marketing » Content Creation » Technical Writing
Marketing » Content Creation » Microblog Content Writing
Office and Administration » Microsoft Excel
Office and Administration » Personal Assistant
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Las Pinas City, Metro Manila
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
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