I have a total of over 11 years experience working in the Business Process Outsourcing Industry. I have 6 years years experience as a BPO Supervisor and over 3 years of experience as BPO Operations Manager.
I have extensive expertise in handling Customer Service, Data Entry (Back office), Chat/Email Support, Technical Support, Collections and Sales line of businesses in a BPO setting.
I possess the following skill set.
* Experience in management, operations, and leadership.
* Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
* Ability to build consensus and relationships among managers, partners, and employees.
* Excellent communication skills.
* Solid understanding of financial management.
I have over 11 years of experience working in a BPO which made me well versed when it comes to speaking/writing English language.
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