Project Management|Web Design & Page Layout|Account Speciali

* Collaborated with logistics and fulfillment partners to optimize shipping and delivery processes, ensuring timely and accurate order fulfillment, while minimizing shipping costs and returns. * Utilized customer segmentation and personalization strategies to deliver targeted marketing campaigns, tailored product recommendations, and personalized shopping experiences, resulting in increased customer engagement and loyalty. * Managed end-to-end operations of an e-commerce platform, overseeing product catalog management, inventory control, order processing, and fulfillment, resulting in streamlined processes and improved customer satisfaction.

* Developed and implemented comprehensive project plans, including scope definition, resource allocation, and risk management strategies, resulting in on-time and within-budget project completions for five consecutive projects. * Oversaw the end-to-end project lifecycle, including initiation, planning, execution, monitoring, and closure, employing best practices and project management frameworks to streamline processes and optimize project outcomes. * Facilitated effective communication and collaboration among project team members through regular meetings, status updates, and project documentation, ensuring a shared understanding of project goals and objectives. * Mentored and coached junior project managers, providing guidance and support in project planning, execution, and stakeholder management, fostering professional growth and team development within the organization.

* Designed visually appealing and user-friendly websites for clients across various industries, focusing on creating engaging user experiences and intuitive page layouts. * Collaborated closely with clients and stakeholders to understand their brand identity, target audience, and project goals, ensuring the design aligns with their vision and objectives. * Conducted usability testing and gathered user feedback to iterate and refine designs, enhancing usability and addressing pain points, resulting in improved user satisfaction and retention. * Developed and maintained design style guides and design libraries to ensure consistency and brand adherence across multiple projects and web pages.

Managed a team of customer support representatives, overseeing their daily activities, providing guidance and support, and ensuring high-quality service delivery to customers.