I started my career as a Passenger Service Agent (PSA) in Ninoy Aquino International Airport under the company MIASCOR. Part of our Job as PSA is to maintain the lounge, check status of different flights and assist the Business Class Passengers and VIP of different airlines like Emirates Airlines, Asiana Airlines, Malaysian Airlines and Continental Airlines.
After my contract with Miascor, I worked as a Reservation Agent under the Intercontinental Hotel Groups (IHG). Where in we handled calls and made reservations for different hotels under IHG. Most of the reservations that i handled was for the hotels in the USA.
After almost a year of working as Reservation Agent I d
-to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Conduct in room & hotel familiarization and assist guest in hotel activity inquiries / requests
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer front desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all i
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
During those years that I was in Hospitality Industry, I was able to improve my communication skills, team work, multi tasking skills, Organizational Skills, professionalism and customer service skills.
December 2014, I started to worked as a Receptionist in a Business Consultancy Company and on October 2016, our company d
-Answer telephone, connecting calls to appropriate person and take down messages
-Manage booking of the meeting rooms and assist with meetings if needed.
-Update meetings of the directors in the calendar.
-Schedule, confirmed appointment and send location map to the clients
-Sorting out mails and process out going mails
-Manage booking of the restaurant, hotels and transportations
-Manage booking and receiving of courier package
-Responsible for sorting and filing of accounting voucher
-Coordinate with cleaning services and manage schedule of the office cleaners
-Coordinate with ISO Consultant for ISO Implementation
-Coordinate corrective actions in response to internal non-conformance
-Make sure all forms are updated and update obsolete documents
-Prepare weekly, monthly and quarterly report with regards to ISO.
Works hand in hand with the department head with regards to objective and target, customer complaint, non-conformity, corrective and preventive action report (CAPA), CAPA follow up and performance evaluation
-Works hand in hand with the HR Coordinator with regards to HR Forms, Training plan and record
-Responsible in conducting Induction Training to new colleagues with regards to ISO
January 2018, I was promoted as a Corporate Service Assistant (Junior Operation) and as a CSA i worked on the following task:
-Executes all the requested services for the clients upon receiving of payment. Assisting Operation Manager and Senior Operation on daily operations routines. Drafting of documents, preparing requirements for services, submitting application and collecting the same.
-Follow ups on the requested services from the Authorities through
-Update and maintain database for new documents, details and information
-Fax Fund Transfer requests to the bank, Request SOAs and Save in the folders all the SOAs received for all the clients.
-Access to the online portal of the clients if any, draft and submit service request, make payments and submission of documents and collection of the same for different Free Zones and Offshore and mainland applications.
-Visa application, medical insurance, dependent’s visa and other Immigration related requested services
-Various Government Relations, inquiries and transactions.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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