Marielle

Corporate Service Assistant

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Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors degree

Last Active

December 1st, 2022 (484 days ago)

Member Since

October 15th, 2019

Profile Description

I started my career as a Passenger Service Agent (PSA) in Ninoy Aquino International Airport under the company MIASCOR. Part of our Job as PSA is to maintain the lounge, check status of different flights and assist the Business Class Passengers and VIP of different airlines like Emirates Airlines, Asiana Airlines, Malaysian Airlines and Continental Airlines.
After my contract with Miascor, I worked as a Reservation Agent under the Intercontinental Hotel Groups (IHG). Where in we handled calls and made reservations for different hotels under IHG. Most of the reservations that i handled was for the hotels in the USA. 

After almost a year of working as Reservation Agent I dUpgrade to see actual info to move in Dubai. I worked as a Receptionist in a 4 star hotel under the company Rotana Hotels and Resort. My duties and responsibilities as a receptionist are:
-to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Conduct in room & hotel familiarization and assist guest in hotel activity inquiries / requests 
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels 
- Accurately administer front desk cashiering standards and comply with all laid down systems, policies and procedures 
- Process accounts from check-in to check-out, ensuring accurate postings of all iUpgrade to see actual info charges using computerized Front Office systems
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
During those years that I was in Hospitality Industry, I was able to improve my communication skills, team work, multi tasking skills, Organizational Skills, professionalism and customer service skills.
December 2014, I started to worked as a Receptionist in a Business Consultancy Company and on October 2016, our company dUpgrade to see actual info to get an ISO Certification and made me the ISO Upgrade to see actual infotails of my job descriptions are outlined below:
-Answer telephone, connecting calls to appropriate person and take down messages
-Manage booking of the meeting rooms and assist with meetings if needed.
-Update meetings of the directors in the calendar.
-Schedule, confirmed appointment and send location map to the clients
-Sorting out mails and process out going mails
-Manage booking of the restaurant, hotels and transportations
-Manage booking and receiving of courier package
-Responsible for sorting and filing of accounting voucher
-Coordinate with cleaning services and manage schedule of the office cleaners
-Coordinate with ISO Consultant for ISO Implementation
-Coordinate corrective actions in response to internal non-conformance
-Make sure all forms are updated and update obsolete documents
-Prepare weekly, monthly and quarterly report with regards to ISO.
Works hand in hand with the department head with regards to objective and target, customer complaint, non-conformity, corrective and preventive action report (CAPA), CAPA follow up and performance evaluation
-Works hand in hand with the HR Coordinator with regards to HR Forms, Training plan and record
-Responsible in conducting Induction Training to new colleagues with regards to ISO
January 2018, I was promoted as a Corporate Service Assistant (Junior Operation) and as a CSA i worked on the following task:
-Executes all the requested services for the clients upon receiving of payment. Assisting Operation Manager and Senior Operation on daily operations routines. Drafting of documents, preparing requirements for services, submitting application and collecting the same.
-Follow ups on the requested services from the Authorities through email, phone and personal appearance in different Free zone and Offshore Authorities.
-Update and maintain database for new documents, details and information
-Fax Fund Transfer requests to the bank, Request SOAs and Save in the folders all the SOAs received for all the clients.
-Access to the online portal of the clients if any, draft and submit service request, make payments and submission of documents and collection of the same for different Free Zones and Offshore and mainland applications.
-Visa application, medical insurance, dependent’s visa and other Immigration related requested services
-Various Government Relations, inquiries and transactions.

Top Skills

Real Estate » Appointment Setting

Office and Administration » Travel Planning

Other Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tanza, Cavite
Tests Taken
IQ
Score:  118
DISC
Dominance: 22%
Influence: 11%
Steadiness: 25%
Compliance: 43%
English
C2(Advanced/Mastery)
Uploaded ID
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