Virtual Assistant, Customer Service,  and Lead Generation Specialist

75 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $606 USD )
40 hrs/wk ( $3.5 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
8 years as a Customer Service Representative
BASIC INFORMATION
Age:
51
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:12%
Dominance:40%
Influence:25%
Steadiness:23%

English
 C2(Advanced/Mastery)
Last Active:
2019-10-30
Member Since:
2019-10-15
SKILL SUMMARY

I believe my years of work experience as a Customer Service Representative, as well as my communication and technological skills, make me an ideal fit for the position.
Here is a summary of my skills:
Handle all inbound calls and outbound calls.<8efe80624d780eba0c6493ec45140364>Email response and follow – up.
Represented top multinational companies and projects such as Verizon, Barnes and Noble, AT&T, Sprint and British Telecom.
Experienced in using and navigating various platforms such as Slack, Trello, Canva, Bitly, Google Apps, Zoom, Hubspot and other software application.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Lead Generation
  • Sales Representative
  • Google AdWords
  • Customer Support
  • Email Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 8 years professional experienced as a Customer Service Representative in the Business Process Outsourcing industry. I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connections with my customers is my way of making sure that I addressed all of the customers concern without lacking empathy. I have always demonstrated success in responding the customers telephone, email and chat enquiries.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
EXPERIENCE

As a Customer Service Representative handling an International account such as Comcast, AT&T, Verizon, strong command of English is a must. English as a universal language is a way of building a connection with foreign clients to achieve a winning satisfaction and customers experience.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Marketing & Sales
EXPERIENCE

I have a year experienced with Sprint, a US account for sales of different devices.

SKILL RATING
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Google AdWords

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Payroll

Customer Service & Admin Support
EXPERIENCE

I have 8 years experienced as Customer Support for top multinational companies such as Comcast, Verizon, AT&T, Barnes and Noble and British Telecom.

SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

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