I am in the BPO industry for 4 years now. And I am currently with Teletech for 3 years, During my growth in this company I've learn a lot.
1 year agent and coming 3 years on admin task, I'm also in-charge of client escalations from an agent level to a managerial level. I've been a back up trainer for 3 months during that time and I have multiple training including Teamlead 101 with certificate. I have an excellent verbal, written and typing skills, Know how to use MS Excel and Outlook for
I don't have any experience yet in virtual assistant but I have a 3 year experience in Office and Admin
I have a total of 6 years experience in English 2 years in a Catholic school who's promoting English drive inside campus and 4 years in a BPO industry outbound and inbound calls.
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