Jesselle

Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 26th, 2024 (3 days ago)

Member Since

October 13th, 2019

Profile Description

Digisky Ltd - KT Digital
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      Upgrade to see actual info
 
<!--[if !supportLists]-->-       <!--[endif]-->At
DigiSky Ltd, we provide remote collaboration, account management, and video
editing services for businesses of all sizes.
<!--[if !supportLists]-->-      
<!--[endif]-->KT Digital provides
photography services to a wide spectrum of clients ranging from public schools
to multinational companies, with a special emphasis on the preschool sector
where we currently serve more than 800 schools on an annual basis.
 
Virtual Assistant:
Graphic Designer and Payroll Technician / Assistant
January 2024 –
Present
 
<!--[if !supportLists]-->·        
<!--[endif]-->Using the tool Info – Tech and Jotform
for checking the attendance of each photographer and adjusting their logged in
and out time.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Google Sheet and Microsoft Excel
for double checking and manual calculations of their individual payment.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Canva and
Photoshop for graphic designing and Upgrade to see actual info to upload
the graphic designs created.
<!--[if !supportLists]-->·        
<!--[endif]-->Using Zoom,
WhatsApp, and Google Chat for communication channel
 
 
BARK
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At BARK, we want to make dogs as happy as they make
us. Because dogs and humans are better together.
 
Happy Ambassador (Customer Service Representative)
January
2021 – November 2023
 
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tools Zendesk,
Recurly, Gladly, Slack, Lessonly, Microsoft Office
<!--[if !supportLists]-->•      
<!--[endif]-->Assisting customers queries in a timely manner through
Zendesk and Gladly (Chats, Email, and Texts)
<!--[if !supportLists]-->•      
<!--[endif]-->Billing and processing of orders and refunds
<!--[if !supportLists]-->•      
<!--[endif]-->Processing orders and checking shipping statuses
 
 
HUBBLE / ContactsCart
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Upgrade to see actual info
 
Hubble is a new brand of contact lenses. Daily contacts. Half the price. 
 
Customer Service Representative
February 2019 – December 2020
 
 
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tools Zendesk for our email and phone
support and Tidio for chat support
<!--[if !supportLists]-->•      
<!--[endif]-->Using Shopify and Recharge to check and update customer information and
orders
<!--[if !supportLists]-->•      
<!--[endif]-->Using Stripe
for payment systems
<!--[if !supportLists]-->•      
<!--[endif]-->Answering and helping each customer regarding their
contact lens prescription
<!--[if !supportLists]-->•      
<!--[endif]-->Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution
 
 
 
 
Cerebral
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Cerebral is a mental health subscription that
provides clients with ongoing, comprehensive access to online care and
medication management for anxiety, depression, and insomnia for one flat
monthly rate.
Live Chat
Customer Service Representative and Customer Service Representative (Emails)
July 17, 2020 – September 2020 (Part time job)
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tool EMR for our live chat support and Zendesk for our email support
<!--[if !supportLists]-->•      
<!--[endif]-->Using Chargebee for payment systems
<!--[if !supportLists]-->•      
<!--[endif]-->Answering customer’s
queries under 2 minutes for our live chat support.
<!--[if !supportLists]-->•      
<!--[endif]-->Helping the customer
dUpgrade to see actual info on what medication or package should they be using.
 
Awesome OS - IPSY
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Ipsy is a monthly subscription service which provides
subscribers with a makeup bag of five deluxe cosmetics samples. The products
include skincare items, perfumes, nail and skin products, and makeup based upon
user’s preferences.
 
Customer
Service Representative
August 2016 – February 2019
 
<!--[if !supportLists]-->•      
<!--[endif]-->Using the tools Sales Force Desk and Dexai
for our email support 
<!--[if !supportLists]-->•      
<!--[endif]-->Attracts potential customers by answering product and
service questions; suggesting information about other products and
services. 
<!--[if !supportLists]-->•      
<!--[endif]-->Maintains financial accounts by processing customer
adjustments. Recommends potential products or services to management by
collecting customer information and analyzing customer needs. Prepares product
or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed
 
 
Tie-Ups™
Dubai Mall
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Tie-Ups™ originated in Italy, is the evolution of
customizable belts, offering a wide range of innovative colors, patterns &
shapes.
 
Sales
Representative
August 2015 – February 2016
 
<!--[if !supportLists]-->•      
<!--[endif]-->Provides direct customer service on the products in
display
<!--[if !supportLists]-->•      
<!--[endif]-->Answers customer inquiries
<!--[if !supportLists]-->•      
<!--[endif]-->Identifies sales opportunities and follow up on
existing accounts for business development
<!--[if !supportLists]-->•      
<!--[endif]-->Creates and executes appropriate strategic plans to
bring in more business
<!--[if !supportLists]-->•      
<!--[endif]-->Handles and resolves customers’ complaints
<!--[if !supportLists]-->•      
<!--[endif]-->Explains products’ value to customers
<!--[if !supportLists]-->•      
<!--[endif]-->Processes payments and conducts stocks inventory and
reports
 
Jpark Island Resort & Waterpark - Cebu
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It is one of the best known five- star
resorts in the Philippines which is primarily located in the white beach front
in the island of Mactan. Its 508 premium and luxurious rooms are situated in
the vast eight hectare themed waterpark resort.
 
Food and
Beverage Service Department and Food and Beverage Production Department
      August - September 2014
 
<!--[if !supportLists]-->•      
<!--[endif]-->Stationed the reception as help desk in welcoming and
attending the needs of the guests or customers.
<!--[if !supportLists]-->•      
<!--[endif]-->Take customer orders and deliver to food servers.
<!--[if !supportLists]-->•      
<!--[endif]-->Handle customer complaints  
<!--[if !supportLists]-->•      
<!--[endif]-->Maintain standards for food storage, rotation, quality, and
appearance.
<!--[if !supportLists]-->•      
<!--[endif]-->Preparing food, cleaning the kitchen, plating dishes, and
maintaining supplies.
 
Human
Resource Department
June - August 2014
 
<!--[if !supportLists]-->•      
<!--[endif]-->Assisted the facilitation of orientations and seminars
for the trainees and employees.
<!--[if !supportLists]-->•      
<!--[endif]-->Kept records of the hotel trainees for performance
review and appraisal.
<!--[if !supportLists]-->•      
<!--[endif]-->Assisted the daily
operations of the department by performing clerical works and taking incoming
calls from other departments of the hotel.
 
 
 
 
 
Crown Regency Hotel and Towers - Cebu
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A 40-storey skyscraper hotel is
home to 380+ premium rooms and suites in two towers in the uptown city of Cebu,
Philippines where the centre of business and tourism is.  Known for its warm and unrivalled customer
hotel service in the country.
 
Food &
Beverage Service Department
April - May 2012
 
<!--[if !supportLists]-->•       <!--[endif]-->Rolled
silverwares in the dining area and set up food stations. 
<!--[if !supportLists]-->•       <!--[endif]-->Greeted
and led customers to their tables.
<!--[if !supportLists]-->•       <!--[endif]-->Served
food and drinks in orderly manner.
<!--[if !supportLists]-->•       <!--[endif]-->Checked
with customers to ensure that they are enjoying their meals, and addressed
occurring related issues that arose from time to time.  

Top Skills

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Other Skills

Customer Support » Technical Support

Office and Administration » Microsoft Excel

E-Commerce » Shopify

Customer Support » Social Media Moderation

Basic Information

Age
31
Gender
Female
Website
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Address
Iligan, Lanao del Norte
Tests Taken
IQ
Score:  110
DISC
Dominance: 26%
Influence: 6%
Steadiness: 34%
Compliance: 34%
English
B2(Upper Intermediate)
Uploaded ID
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