8b0e900 08944fd1c02dd989

Customer Service Representative

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EXPECTED SALARY
Php 35,000.00/month
( $655 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $5.05 USD/hr )
EXPERIENCE OVERVIEW
6 Years in customer service
BASIC INFORMATION
Age:
29
Gender:
Female
Location:
Iligan, Lanao del Norte
Tests Taken:
IQ
Score:  110

DISC
Dominance:26%
Influence:6%
Steadiness:34%
Compliance:34%

English
 B2(Upper Intermediate)
Last Active:
January 25th, 2023 (4 days ago)
Member Since:
October 13th, 2019
SKILL SUMMARY

BARK
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At
BARK, we want to make dogs as happy as they make us. Because dogs and humans
are better together.
 
Customer Service Representative
January 2021 – Present
 
<!--[if !supportLists]-->·        
<!--[endif]-->Using the tools Zendesk, Recurly, Microsoft Office
<!--[if !supportLists]-->·        
<!--[endif]-->Assisting customers
queries in a timely manner through Zendesk Chats, Email, and Texts
<!--[if !supportLists]-->·        
<!--[endif]-->Billing and processing
of orders and refunds
 
 
HUBBLE / ContactsCart
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Hubble is a new brand of contact lenses. Daily
contacts. Half the price. 
 
Customer Service Representative
February 2019 – December 2020
 
 
<!--[if !supportLists]-->•       <!--[endif]--> Using the tools Zendesk and Shopify
for our email support and Tidio for chat support
<!--[if !supportLists]-->·        
<!--[endif]-->Using Stripe for payment systems
<!--[if !supportLists]-->•      
<!--[endif]-->Answering and helping each customer
regarding their contact lens prescription
<!--[if !supportLists]-->•       <!--[endif]-->Resolves
product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure
resolution
Cerebral
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Cerebral is a mental
health subscription that provides clients with ongoing, comprehensive access to
online care and medication management for anxiety, depression, and insomnia for
one flat monthly rate.
Live Chat Customer Service Representative and Customer
Service Representative (Emails)
July 17, 2020 –
September 2020 (Part time job)
<!--[if !supportLists]-->·        
<!--[endif]-->Using the tool EMR for our live chat support and Zendesk for our email support
<!--[if !supportLists]-->·        
<!--[endif]-->Using Chargebee
for payment systems
<!--[if !supportLists]-->·        
<!--[endif]-->Answering customer’s queries under 2 minutes
for our live chat support.
<!--[if !supportLists]-->·        
<!--[endif]-->Helping the customer dUpgrade to see actual info on what medication
or package should they be using.
 
Awesome OS - IPSY
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Ipsy is a monthly subscription service which
provides subscribers with a makeup bag of five deluxe cosmetics samples. The
products include skincare items, perfumes, nail and skin products, and makeup
based upon user’s preferences.
 
Customer Service Representative
August 2016 – February 2019
 
• Using the tools Sales
Force Desk and Dexai for our email support
• Attracts potential customers by
answering product and service questions; suggesting information about other
products and services.
• Maintains financial accounts by
processing customer adjustments. Recommends potential products or services to
management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed
 
 
Tie-Ups™ Dubai Mall
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Tie-Ups™ originated in Italy, is the evolution of customizable
belts, offering a wide range of innovative colors, patterns & shapes.
 
Sales Representative
August 2015 – February 2016
 
•     Provides direct
customer service on the products in display
•     Answers customer
inquiries
•     Identifies sales
opportunities and follow up on existing accounts for business development
•     Creates and
executes appropriate strategic plans to bring in more business
•     Handles and
resolves customers’ complaints
•     Explains
products’ value to customers
•     Processes
payments and conducts stocks inventory and reports

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Speaking
  • Tutoring Teaching
  • Writing
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Quality Assurance

English
EXPERIENCE

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I hope you would consider my application favorably. If given an opportunity to work, I assure you that I will execute all tasks allotted to me to the best of my ability and to your utmost faith. Best, Jesselle G. Metillo

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Web Development
SKILL RATING
  • Shopify

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Social Media Moderation
  • Tech Support

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