Mark

Experienced CSR / TSR |Email and Chat Support

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

August 31st, 2023 (211 days ago)

Member Since

October 11th, 2019

Profile Description

In 2009, I applied for a Technical Support Representative at a BPO (Business Process Outsourcing) company named Synnex-Concentrix where I developed my Technical and Customer Service skills. We were tasked to provide technical assistance for callers based in North America regarding their routers and level 1 networking devices through inbound calls. I learned a lot of things such as positive-scripting and professionalism on the phone. I learned empathy and courtesy even in difficult situations. I expanded my understanding in dealing with different kinds of people and how to help them to the best of my abilities. During my stay with the company, by my Manager's recommendation, I was given the chance to be promoted but turned the offer down due to certain circumstances and ended my contract with them after a couple of years and some months. I continued to improve my customer service skills at another BPO company named VXI Global Holdings in which I started as an account associate and learned the importance of building trust with the end-user on the phone. I exceeded the patience required, outdo my performance and set personal goals to attain. With this mindset, I got promoted to Subject Matter Expert where I was able to assist my Team Leader in motivating the agents to reach the monthly targets. As the position suggests, I personally have to be an expert when it comes to product knowledge to help my associates. Since our team gave exemplary results, I was given the position of Team Leader after a series of interviews. On this role, I learned the importance of teamwork in our day-to-day interactions with both our organic members and our customers. I get further ahead of my empathy skills, specially in handling escalated calls. At some point in my Team Leader career, I was tasked to interview applicants to be part of the success in the company's operations. Generally, I am an expert in MS OFFICE APPLICATIONS, ZENDESK, ZOPIM, BLISS, LIVEOPS, DATA ENTRY, EMAIL MANAGEMENT, DATA ENTRY, RESEARCH, BASIC TROUBLESHOOTING / NETWORK PROBLEMS, EMAIL, CHAT AND PHONE HANDLING. My growth and success in this challenging line of work can be contributed to improve my career. Accompanied by the patience and willingness to help others, had turned me into someone who seek constant improvement and takes the time to continue learning. Please see my resume for more details through this Link: Upgrade to see actual info Upgrade to see actual info_Resume.pdf?dl=0

Top Skills

Customer Support

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support

Office and Administration » Data Entry

Office and Administration » Email Management

Marketing » Content Creation » Technical Writing

Customer Support » Technical Support

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Bislig City, Surigao del Sur
Tests Taken
IQ
Score:  125
DISC
Dominance: 32%
Influence: 32%
Steadiness: 28%
Compliance: 9%
English
C2(Advanced/Mastery)
Uploaded ID
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