I have more than 3 years of experience in the Healthcare account campaign.
My tasks as a Healthcare Quality Evaluator :
1. Auditing and monitoring call recordings for onshore and offshore agents (member and provider) to make sure they are following standard procedure when dealing with providers and members2. Attending weekly calibration and call listening sessions virtually with onshore clients to ensure best practices and consistency in scoring
My tasks as a Healthcare Quality Evaluator :
1. Handling calls to assist providers (doctor, nurse, and other medical practitioners) inquiring about benefits and eligibility coverage.2. Providing medical and dental claim status and creating routing activity if claim denied or processed y incorrectly.3. Checking and providing information about appeals, authorization and medical records status and request.4. Familiarity with medical and dental procedures and diagnosis codes.
Here are the services I can offer as a General Virtual Assistance (GVA) for your business :
• Data Entry in Word, or Google Docs• Internet Research• Typing• Forms Creation• Executive Assistance • Making Reports (Creating basic reports on weekly tasks, deliverables)• Sending Invoices•
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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