180c8df40d d9

Lead Generation/Data Entry/Email Marketing/Telemarketer

70 ID PROOF
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EXPECTED SALARY
Php 80,000.00/month
( $1,388 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $10.70 USD/hr )
EXPERIENCE OVERVIEW
8  years
BASIC INFORMATION
Age:
25
Gender:
Female
Location:
Mandaluyong, Metro Manila
Tests Taken:
IQ
Score:  125

DISC
Dominance:53%
Influence:18%
Steadiness:14%
Compliance:16%

Last Active:
September 23rd, 2022 (13 days ago)
Member Since:
October 8th, 2019
SKILL SUMMARY

Knowledge of:Communication skills / Cold calling / Lead generation / Web scrapping / Listening skills / Time management / Sales techniques Call handling / Email Marketing
Seeking a challenging career I aspire to reach in my profession through my determination, dedication and hard work. I am looking for an opportunity with a growing organization, where I can enhance my knowledge and utilize to succeed in an organization's growth. 
I have a solid experience and knowledge of call center management for the ASIA, AMERICA, AUSTRALIA, and EUROPE accounts. A combined 6 years of BPO and freelance experience in sales, appointment setting/ lead generation, email marketing, cold calling, customer service, up-selling, telemarketing. 
Proven ability and expertise to deliver projects on time and complete in every detail has earned me a reputation as a quality award-winning agent. I received multiple commendations for customer satisfaction and rated as a 5-star agent.
I am a self-motivated call center professional with solid inbound and outbound experience in a high volume call center environment. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas.
So if you are looking for a hardworking and superb agent, you're definitely on the right page of the profile.
SUMMARY OF QUALIFICATIONS*Experience in configuration and operation of SMTP messaging systems (Exchange, Domino, Postfix)*Extensive knowledge of troubleshooting techniques and logical analysis of complicated problems*Proficient in Word, Outlook, Excel and Internet applications*Exceptional ability to exercise good judgment in dealing with client’s technical issues*Good organizational and interpersonal skills*Strong, sound decision-making skills, good judgment, and problem-solving skills.*Outstanding research and information management capabilities. *Proven ability to work collaboratively with diverse groups and establish ongoing relationships. *Capable of quickly understanding how systems are used in order to provide efficient support. *Demonstrated outstanding customer orientation using strong communication skills. *Strong leadership, teaching, curriculum development, and writing capabilities. *Detail-oriented, with a reputation for thorough process documentation creation, review, and training.  *Knowledgeable in Records management life-cycle process including paper and digital-born content.  *Extensive knowledge of the design, implementation, and maintenance of records management and archival systems. *Areas of specialization include Records Compliance, Records Management, Digital Records, Digital Archives, Information Architecture, Information Management, Digital Preservation, Electronic Records Management *Highly capable of providing excellent service and giving accurate information to users face-to-face and through 24/7 chat reference.  

RESPONSIBILITIES*Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail/chat/calls.*Resolved customer email requests for assistance related to the store.*Forwarded requests as per escalation policy to a higher level of support.*Arranged resolution of customer support issues that can’t be resolved by first-line support.*Ensured all customer communications are professional, accurate, and timely.*Resolved requests related to billing and account issues, and some technical assistance.*Prepared technical content for inclusion in the support knowledge base.*Used support applications for recording and tracking problems.*Engaged proactively, multitasking effectively.

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Excel
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Customer Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have more than 3 years experience in telemarketing, email marketing, social media marketing, lead generation in B2B, data entry, and all around virtual assistant

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 2years experience as English Online Tutor

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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