Quenie

Virtual Assistant, Tech support, Customer Service 

65 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $6.82/hour ($600.00/month)

Bachelors degree

Last Active

February 18th, 2022 (769 days ago)

Member Since

October 7th, 2019

Profile Description

Customer Focus
• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building
• Anticipating the needs of clients and working to consistently meet those needs; providing and ensuring client satisfaction
•Maturity in handling situation and ability to deal with conflicts constructively
Communication Skills
• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening
Problem Solving Skills
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders
Analytical Skills
• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Ability to follow all established policies, procedures and practices
Computer Skills/Technical Skills
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Data skills- ability to work with large data, ability analyze and present data interpretations
• Proficient PC skills: including Word, Excel and PowerPoint,
• Outlook: Expert knowledge With outlook email, scheduling and task manager
• Preferred Knowledge of CB Products
• Ability to interpret and work with financial balance sheets
• Planning and executing short- and long-term projects

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Data Entry

Other Skills

Real Estate » Appointment Setting

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Marketing » Copywriting

Marketing » Content Creation » Technical Writing

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Translation

Office and Administration » Microsoft Excel

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Antipolo City, Rizal
Tests Taken
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
English
C2(Advanced/Mastery)
Uploaded ID
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