Operations Manager,  Project Manager, Content Writer

Overview

Looking for full-time work (8 hours/day)

at $18.00/hour ($3,168.00/month)

Bachelors degree

Last Active

April 15th, 2024 (10 days ago)

Member Since

October 5th, 2019

Profile Description

- Directing the Indonesian company to build, set up, create systems, technologies, and
processes for an Inbound and Outbound Call Center
- Create & develop call scripting.
- Create SOPs for inbound and outbound calls,
- Help to put in place strategies to realize improvement in operational performance.
- Train existing employees and help to hire and grow a new team
- Develop and drive a culture that supports coaching, developing and motivating employees to perform at highest standards.
- Focus on continuous improvement; continually evolve and develop the practices in place to keep our people and our customers smiling.
- Proactively review and assess all processes with a view to making recommendations for improvement.
- Implement any new requests from the client for the Call Center team.
- Create a sustainable system for the Call Center team.
- Help another department beyond scope on replicating the success of the Call Center program by restructuring and training.
- Reinforce the procedure and enhance the skill level of the agents and trainers.