c 1980 db0dd284f

Ecommerce & Real Estate VA | Customer Service Representative

99 ID PROOF
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EXPECTED SALARY
Php 20,000.00/month
( $347 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
10 hrs/wk
( $8.03 USD/hr )
EXPERIENCE OVERVIEW
Experienced Customer Support Associate with a demonstrated history of working in the outsourcing/offshoring industry for 10 years + and a Virtual Assistant handling Real Estate & E-commerce but not limited to.
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Cebu, Cebu
Tests Taken:
IQ
Score:  120

DISC
Dominance:37%
Influence:28%
Steadiness:18%
Compliance:18%

English
 C2(Advanced/Mastery)
Last Active:
September 30th, 2022 (5 days ago)
Member Since:
October 5th, 2019
SKILL SUMMARY

Need someone that can be a great source of help? Let me help you grow your business!

I am an experienced Customer Support Associate with a demonstrated history of working in the outsourcing/offshoring industry for 10 years + and a Virtual Assistant handling E-commerce, as well as Real Estate but not limited to. With that being said, I am knowledgeable about the tools we are using.

I can help your business with the following:

- Social Media Graphic Design (Creating appealing graphics using Canva)
- Amazon FBA Seller Central Support
-  Amazon Vendor Central Support
- Admin Support
- Email Support
- Chat Support
- Phone Support
- Web Research
- Data Entry
- Cold Calling
- Appointment Setting
- Basic Video Editing
- Basic Photo Editing

I am proficient in using the following tools:
- Amazon Seller Central
- Amazon Vendor Central
- Helium10
- Calltools
- Upgrade to see actual info
- Canva
- GSUITE
- Dropbox
- Microsoft Office
- Asana
- ClickUp
- Basecamp
- Facebook Business Manager
- Instagram/ Facebook
- Feedback Whiz
- Slack
- Zoom
- Gorgias
- Zendesk
- Trello
- Mailchimp
- Hubspot
- Freshdesk

I describe myself towards work as:
- Self-motivated
- Pro-active
- Well-organized
- Task-driven
- Resourceful and fast learner
- Reliable and responsible
- Dedicated and committed

I commit to bringing my expertise to the table as I help leverage your time.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

My field of work played an integral part in administrative support that shows below: 1.) Demonstrated capacity to provide comprehensive support for customers, including managing and processes in support of effective business operations. 2.) Proven track record of accurately maintaining detailed records, generating reports, coordinating process, and multitasking within fast-paced atmospheres. 3.) Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

Being in a BPO (Business Process Outsourcing) for more than a decade is quite a lucrative experience on my end. Below are the details of my experience that I'm happy to share with: 1.) Proven experience providing customer support in busy call center environments for public utility. 2.) An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. 3.) Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. 4.) Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments. 5.) Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Word).

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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