I started working since I was a teenage girl, juggling one part-time job with others. I was an Academic tutor during my years in high school until I got into the University. I also did assistant jobs in marathons and triathlons. And at 19 I started working in the BPO industry. I had been a call center representative from 2013 until the later part of 2019.
I landed my first call center post as a Senior Retention Representative for a Canadian Telecommunications account. Then my years in the BPO industry continued. For my 2nd post, I got hired as a Technical Support Representative for an American Company for their home phone, television, and internet. I moved to the insurance field as a Provider Specialist for an American Medical Insurance company. I moved to the pharmacy insurance area and became a Pharmacy Home Delivery Associate for Medicare
I've also been an ESL home-based teacher for a while now. And during the later part of 2019, I shifted to Virtual Assistance and had been working as an Executive and Admin Assistant for an Australian company. I handle
I have been in the BPO industry for more than 6 years and have been in different fields that range from basic customer support to accounts management, email and chat support, data, and lead generation. I am now an experienced Virtual Assistant and honed skills for administrative tasks.
I learned English since I was 3 and been using this as a medium and tool for communication in school and at work. Working in the BPO industry and being an ESL teacher makes me use English more.
Most of my work experience includes sales, whether it's insurance or telecom bundle packages. I also did this through phone or email.
I worked as a customer rep, provider support, and tech support during my call center years.
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