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Customer Service Associate/Virtual Administrative Assistant

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 75,000.00/month
( $1,367 USD )
EDUCATIONAL ATTAINMENT
College Undergrad
AVAILABILITY
40 hrs/wk
( $7.90 USD/hr )
EXPERIENCE OVERVIEW
3 years Academic Tutor, 8 months ESL teacher, more than 6 years BPO and Customer Service experience, currently a Virtual Assistant with experience in Health Care, Construction, Insurance and Real Estate
BASIC INFORMATION
Age:
29
Gender:
Female
Location:
Babatngon, Leyte
Tests Taken:
IQ
Score:  125

DISC
Dominance:34
Influence:11
Steadiness:29
Compliance:27

English
 C2(Advanced/Mastery)
Last Active:
July 11th, 2022 (40 days ago)
Member Since:
September 25th, 2019
SKILL SUMMARY

I started working since I was a teenage girl, juggling one part-time job with others. I was an Academic tutor during my years in high school until I got into the University. I also did assistant jobs in marathons and triathlons.  And at 19 I started working in the BPO industry. I had been a call center representative from 2013 until the later part of 2019.

I landed my first call center post as a Senior Retention Representative for a Canadian Telecommunications account. Then my years in the BPO industry continued. For my 2nd post, I got hired as a Technical Support Representative for an American Company for their home phone, television, and internet. I moved to the insurance field as a Provider Specialist for an American Medical Insurance company. I moved to the pharmacy insurance area and became a Pharmacy Home Delivery Associate for Medicare Upgrade to see actual infoarching for greater opportunities, I became a Sales Development Representative for a start-up Life Insurance agency and did lead generation and appointment setting.

I've also been an ESL home-based teacher for a while now. And during the later part of 2019, I shifted to Virtual Assistance and had been working as an Executive and Admin Assistant for an Australian company. I handle email management, customer support, data entry, reporting, email marketing, and more. I also received training for Gsuite, marketing, CRM, some team management applications like Asana and Trello, and some creative tools like Canva.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Email Marketing
  • Lead Generation
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have been in the BPO industry for more than 6 years and have been in different fields that range from basic customer support to accounts management, email and chat support, data, and lead generation. I am now an experienced Virtual Assistant and honed skills for administrative tasks.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Travel Planning

English
EXPERIENCE

I learned English since I was 3 and been using this as a medium and tool for communication in school and at work. Working in the BPO industry and being an ESL teacher makes me use English more.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

Most of my work experience includes sales, whether it's insurance or telecom bundle packages. I also did this through phone or email.

SKILL RATING
  • Email Marketing
  • Lead Generation
  • Sales Representative
  • Telemarketing

Customer Service & Admin Support
EXPERIENCE

I worked as a customer rep, provider support, and tech support during my call center years.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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