I have experienced customer support for 4 years, technical support for 1 year and chat support for a year and a half. All those experiences were gained being employed in the BPO (Business Process Outsourcing) Industry or mostly known as Call Centers. I have knowledge with microsoft office, adobe applications, and have a background with programming. I also have experience with
I have been in the BPO (Business Process Outsourcing) Industry or mostly known as Call Center companies for almost 7 years. In the first four years working as a call center agent, my task was to assist customers with their needs, provide solutions to their problems and provide customer service satisfaction. I also have experience chat support and email correspondence with the same goal. I have lead a certain team afterwards. Daily reports, responding to emails, coaching, and management were part of the tasks for a year. Still in a BPO line, I have been assigned to do back office works such as data entry, data transfer, emails, and daily reports and leading a team. I graduated with a bachelor's degree in Information Technology but have not pursued the career. However, I am able to grasp new concepts quickly and efficiently.
I can't say I have excellent communication skills, however I believe that my experience helped me developed it when it comes to conversing. Over the last two 3 years, I am more in back office works so I use email as a form of communication. Though, I can converse with clients properly.
I have 3 years experience in email creation, data entry and sometimes write speeches or program flows for events (e.g. weddings, birthdays, etc.).
I have 4 years experience with customer support and 1 year experience with technical support in a BPO (business process outsourcing) industry. Currently, one of my tasks involves email which fits email support.
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