Overview
Looking for full-time work (8 hours/day)
at $13.00/hour ($2,288.00/month)
Bachelors degree
Last Active
March 23rd, 2024 (27 days ago)
Member Since
September 18th, 2019
Profile Description
Tim
Booking:
Tim
Professional Core Values:
Purpose. Integrity. Character
...
The Story
Tim
Tim's over a 10-year journey includes roles in IT creative media support, progressing to a senior technical advisor. The pandemic lockdowns allowed remote ministry service and part-time work for a Melbourne startup. Unexpectedly, Tim's ministry tech marketing experiences paved the way for a fulfilling career. Previously, as a manager overseeing teams in Melbourne and Manila, Tim is grateful for his Creator's guidance and eager for future growth and impact.
With Tim
...
Core Messages
Innovation Aligned with Purpose:
Tim
...
Integrity in Action:
Tim
...
Client-Centric Excellence:
Your success is his success. Tim
This is where every solution is not just strategic but purposeful, every interaction is not just transactional but relational, and every success is a shared victory. This is Tim
Portfolio:
Book a call:
Top Skills
Marketing » Content Creation » Social Media Content Creation
Experience: 2 - 5 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Marketing » Social Media Management
Experience: 2 - 5 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Customer Support » Technical Support
Experience: 10+ years
Senior Apple Support Tech Advisor, Operations After years of experience and expertise, he has advanced on a senior level of support. As a customer-centered advisor, he has achieved goals such as, maintaining competitive and literate awareness of Apple strengths in the computer industry, maintaining an awareness of potential product issues and their potential effect on the business, providing input for Advisor training development and when appropriate, providing input for the product pre-release process. The role's responsibilities include systems/data captures through the early field failure analysis (EFFA) process or knowledge base emerging issue, capture, or Bullet News articles, replacement products, customer satisfaction codes as a way of approval in covering a service for a product or issuing replacement products as appropriate, handling escalations that are critical to the success of Apple products, special consultations, requests to speak to a supervisor/manager, walk-up consultations, technical and non-technical complaints. (Jul 2015-Aug 2019) Apple Support Tech Advisor, Operations The key responsibilities for the Asia-Pacific region included; software systems installation and setup, configuration, providing information about compatibility of software with hardware, troubleshooting, advanced printing setup, internet and network connectivity setup, fulfillment information, providing pre-sales and sales information, status checks, enhancement and feature requests. Provided prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer, in maintaining the highest level of quality support in every customer interaction. An additional skill handling account security was very delicate but a stimulating task. And even mentoring for newly-trained advisors was a greater experience, which resulted in reaching a senior role, after achieving numerous awards and commendations. (Sep 2011-Jul 2014) Technical Support, Operations Suiting up as technical support for Australia's largest telco, has helped building up fundamental tech skills in the BPO industry. (Nov 2010-Aug 2011)
Other Skills
Marketing » Copywriting
Experience: Less than 6 months
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Marketing » Content Creation
Experience: 2 - 5 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Design » Logo Design
Experience: 5 - 10 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Design » Packaging & Brand Idenity Design
Experience: 2 - 5 years
Design » Web Design & Page Layout
Experience: Less than 6 months
Customer Support » Email Support
Experience: 5 - 10 years
Office and Administration » Administrative Support
Experience: 2 - 5 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Marketing » Website Copywriting
Experience: 2 - 5 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Marketing » Digital Marketing
Experience: Less than 6 months
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Human Resources » Recruiting » Candidate Sourcing
Experience: 1 - 2 years
Admin and Digital Marketing Manager Lycasia Group Pty Ltd (Melbourne, VIC - Australia) for 3 years
Professional Services » Business development
Experience: 6 months - 1 year
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Marikina, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 32
- Influence: 7
- Steadiness: 28
- Compliance: 33
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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