dd08cdfb91 0482

Customer Service Expert

99 ID PROOF
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EXPECTED SALARY
Php 45,000.00/month
( $843 USD )
EDUCATIONAL ATTAINMENT
BS ECE
AVAILABILITY
40 hrs/wk
( $4.87 USD/hr )
EXPERIENCE OVERVIEW
I have 7 years of experience in customer service. I have worked as a customer service representative for 2.5 years, eventually became a Subject Matter Expert then promoted to Training Assistant for new customer representatives. 
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Kidapawan City, North Cotabato
Tests Taken:
IQ
Score:  118

DISC
Dominance:41%
Influence:7%
Steadiness:27%
Compliance:26%

English
 C2(Advanced/Mastery)
Last Active:
January 25th, 2023 (4 days ago)
Member Since:
September 18th, 2019
SKILL SUMMARY

I am a customer service expert providing support for billing, technical, retention, order processing, order tracking, order inquiry, return requests, refund requests, and escalation services via phone, email, and chat for Telco companies, eCommerce businesses, and subscription-based internet companies with more than 7 years of experience in the Customer Service Industry.
Any CRM can be learned and I have the initiative to learn on my own without supervision.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Technical Writing

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 5 years of experience in the BPO Industry assisting Native English speakers with their needs relevant to the client's business.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have a 4 years of experience in writing for our school newspaper. To add, as a former Associate Trainer for one of the leading wireless service provider in the US, I have 2 years of experience in creating materials needed for instruction.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

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