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General Virtual Assistant | Customer Service Support

99 ID PROOF
Verified
EXPECTED SALARY
Php 30,000.00/month
( $549 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.18 USD/hr )
EXPERIENCE OVERVIEW
2 years+ Administrative Assistant & Customer Service Support
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Caloocan, Metro Manila
Tests Taken:
IQ
Score:  135

DISC
Dominance:20%
Influence:37%
Steadiness:15%
Compliance:27%

English
 B2(Upper Intermediate)
Last Active:
August 6th, 2022 (7 days ago)
Member Since:
September 16th, 2019
SKILL SUMMARY

 Hi! I'm Upgrade to see actual info, a freelance virtual assistant who specializes in administrative and customer service. If you want more time to focus on your core business while having someone free up your desk and manage details that bog you down, I’ve got what you need!

My background makes me the perfect fit for busy executives and entrepreneurs who want to do more with less effort and stress.

I have a set of skills that are available to become a top-notch VA like:
- Email and chat support
- Data entry
- Customer Care
- Telemarketing
- Social Media Manager/Marketing
- Online Research
- SEO Keyword Research
- Website Audit
- Content Writing
- Copywriting

Tools:
- MS Office (Word, PowerPoint, Excel)
- Google Apps(Gmail, Drive, Docs, Spreadsheet)
- Basic Canva editing
- Asana, Trello, Monday
- Microsoft 365
- Slack, Outlook, Gmail, MailChimp, Leadpages
- VoIP/Softphone Avaya
- Amazon, Shopify
- Facebook, Instagram, Pinterest. Linkedin, Twitter.
- SEMrush
- Ahrefs
- Ubersuggest
- Google Analytics
- Google Search Console
- WordPress
- Elementor
 
If my profile fits the job, kindly send me a message.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • SEO
  • Customer Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have advanced skills in doing administrative tasks. I can easily do data entry, lead gen tasks, and web research. I am also equipped with knowledge of different tools. I can easily learn new things if required.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
EXPERIENCE

I have experience writing web and blog content, as well as social media posts. I can help your business reach its goals by creating content that is engaging, informative, and optimized for search engines.

SKILL RATING
  • Blogging
  • Copywriting
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I have experience as a marketing assistant. My tasks include SEO Keyword research, Competitor research using the Ubersuggest tool.

SKILL RATING
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • SEO

Customer Service & Admin Support
EXPERIENCE

I have experience as a customer service representative in the BPO industry. I have worked with both inbound and outbound calls, as well as chat and email inquiries. I have been responsible for handling all aspects of customer service, including but not limited to: resolving technical issues, responding to questions about products or services, collecting information from customers to assist with customer support processes, and scheduling appointments. I can help your business grow by ensuring that all customers are satisfied with the services they receive.

SKILL RATING
  • Content Moderation
  • Customer Support
  • Phone Support
  • Social Media Moderation

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