Shermaine

Sales and Customer Support Manager

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

July 17th, 2023 (255 days ago)

Member Since

September 10th, 2019

Profile Description

Work Experience
Sales Business Manager
Full Potentials Solutions
July 2022 to March 2023
My role as a Sales Business Manager in FPS is I worked on a Business to Business Sales for OOMA account.
I am responsible for building and nurturing connections with corporate decision-makers to sell various
products and services.
• Communicate with Business owners through calls, email, and video conferencing.

• Researching the target industry to discover prospecting opportunities

• Planning and executing cold outreach in the form of emails and calls to attract new leads
• Reaching out to prospects through calls or emails to assess their needs

• Nurturing the leads and understanding their issues inside out

• Conducting product demos and handling questions, rejections, objections

• Relationship management with multiple decision-makers and stakeholders to add value
• Negotiating and closing multiple sales deals to achieve high revenue.
Customer Support Manager
Emapta, Ortigas, Pasig
May 2021 to July 2022
Key responsibilities:

• Managing the team department’s day-to-day functions.

• Responding to escalated customer support issues.

• Implementing customer support processes to enhance customer satisfaction.

• Formulating and revising customer support policies and promoting their implementation.
• Informing the team of all new information related to products, procedures, and trends.

• Assessing support statistics and preparing detailed reports on the findings.

• Interviewing and hiring new employees.
Trainer
Diversify O shore Solutions
April 2018 to May 2021
Key responsibilities:

• Subject Matter Expert

• Customer Support/Technical Representative/Complaints

• Provide feedback and coaching to teaUpgrade to see actual infombers

• Monitor the team's performance and motivate them to reach targets
• Created a Knowledge base for everyone

• Upskilling Campaign
• Develop onboarding programs for new employees.

• Create training programs to address skill gaps in employees.
• Prepare learning materials for programs
Inbound Sales
Shopify

April 2015 to April 2018
Key responsibilities:

• Hard core sales

• Assisting clients with Billing and General Inquiries and converting them to a Sales Call 




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Hi, I’m Upgrade to see actual info, and if you want an average, run of the mill, customer service drone or mindless personal assistant, then you might as well stop reading.
Still with me? Then you are looking for someone who stands out from the crowd and is driven to deliver a superior customer service experience to your customers, or you are looking to have that ace-up-you-sleeve personal assistant whose goal in life is to make you look good. And that means you are looking for me.
I have worked on a wide variety of assignments, gaining experience and straightening expertise as a customer service representative. Those experiences have included not only your average angry customer handling but also solving of first-level technical support issues. And while you are free to impose metrics on the work that I do, rest assured that the metrics and goals I set for me will likely be higher. There is a good chance that I will want to take on more responsibility with you, and you will see that through me, finding new opportunities and continuing to add value to our working relationship together.
There is really no task that I cannot find a way to complete. I have proven record of:
•Troubleshooting
- Troubleshooting devices that are using the Microsoft Operating system.
- Identify if the issue comes from its hardware or software and let me fix it for you.
- Android & IOS basic to advance troubleshooting.
•Microsoft Office
- Word: I can deal with sophistication, such as fonts, margins, and other stuff. I’ll bring
light to that document!
- PowerPoint: Presentation making and editing.
- Excel: I can work with its formulas.
•Typing Jobs
- 10,000 words per day? No problem at all.
• Problem-Solving
- I am capable of analyzing and identifying great answers using other resources such as Google and other knowledge base resources.
•Researching.
•Setting Appointments.
- Tracking down people and getting past gatekeepers.
•Keeping you informed and up to date
- I can work with a variety of communication applications and there will be no problem when it comes to those Upgrade to see actual infol me what you use and I will transition myself. Your wish is my command.
•Organizing Calendars.
- I can work best with Google and Outlook just give me the instructions and the details that I need and I’ll show you how my magic works. But you use other application for this? No worries, I am a fast learner, thanks to Google. Give me the details and we’ll be using that!
•And much, much more…
You know what else? My written and verbal communication skills have always helped me excel. You do not need to worry about how your customers and co-workers, vendors, or family would think when I am working with you. I can use my own style, or I can take on whatever tone you need me to take on.
You know what? You can keep looking for that perfect candidate, or you can just pull the trigger and interview me now. I am positive you will not be disappointed.

Top Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Transcription

Office and Administration » Email Management

Other Skills

Marketing » Content Creation » eBook Writing

Customer Support » Phone Support » English Speaking

Marketing » Copywriting

Marketing » Affiliate Marketing

Marketing » Content Creation » Proofreading

Marketing » Content Creation » Technical Writing

Marketing » Content Creation » Microblog Content Writing

Marketing » Content Creation » Ghost Writing

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Marketing » Classified Ads Marketing

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Pasay City, Metro Manila
Tests Taken
None
Uploaded ID
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