Elliaquim

Expert Customer & Technical Support (Chat, Email & Phone)

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

July 3rd, 2023 (270 days ago)

Member Since

September 5th, 2019

Profile Description

I appreciate the time you took in viewing my profile.
I am a highly skilled and dedicated professional with 10 years of experience in the BPO industry, specializing in customer service and technical support. With a strong background in Transportation, Mobility, and Food Delivery.
I have accumulated 5 years of combined expertise working with renowned companies such as Uber, Uride, and Postmates as a Subject Matter Expert (SME). Throughout my career, I have developed exceptional problem-solving abilities, effective communication skills, and a deep understanding of customer needs in these industries.
I am proficient in providing support via phone, email, and chat, ensuring customer satisfaction and delivering outstanding service. With my strong technical background and commitment to continuous improvement, I can effectively troubleshoot complex issues and provide efficient solutions. I am passionate about delivering exceptional support and exceeding client expectations.
Skills:
- Customer Service
- Technical Support
- Subject Matter Expertise/ Product Knowledge
- Call Handling
- Email Support
- Chat Support
- CRM Systems (Zoho Desk, Zendesk, Live Chat, WooCommerce)
- Ticketing Systems
- Computer literate - competent in Windows applications, proficient in keyboarding and
knowledgeable in the use of automated systems
- Documentation
- Multitasking
Availability: I am easily reachable and accessible for communication. Please don't hesitate to reach out to me at any time, whether you have questions or wish to discuss further details regarding your project or my application. I prioritize responsiveness and will promptly respond to all inquiries

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Technical Support

Office and Administration » Transcription

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Real Estate » Appointment Setting

Customer Support » Content Moderation/Management

Office and Administration » Translation

Basic Information

Age
36
Gender
Male
Website
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Address
Davao city, Davao del sur
Tests Taken
IQ
Score:  135
DISC
Dominance: 10%
Influence: 31%
Steadiness: 21%
Compliance: 38%
English
C2(Advanced/Mastery)
Uploaded ID
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