Experienced Virtual Assistant |Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $17.05/hour ($2,999.99/month)

Bachelors degree

Last Active

April 11th, 2024 (5 days ago)

Member Since

August 19th, 2019

Profile Description

Hey there! End your search with me! *wink*
I am a reliable, self-motivated, and efficient assistant with experience providing remote administrative and personal support to busy professionals.
 
Here are the tasks that I can do to take the weight off your shoulders:

EXECUTIVE ASSISTANCE- Managed and maintained the executive calendar, scheduling appointments, meetings, and travel arrangements.- Coordinated and organized meetings, conferences, and events, including logistics, venue selection, and catering arrangements.- Conducted research and compiled information to support executive decision-making and strategic initiatives.- Acted as a liaison between the executive fostering positive relationships and effective communication.- Prepared meeting agendas, minutes, and action items, ensuring follow-up and accountability.- Handled travel arrangements, including booking flights, accommodations, and ground transportation.- Managed and organized the executive's email inbox, efficiently prioritizing and categorizing incoming messages.-Drafted and edited professional and effective email responses on behalf of the executive, maintaining a consistent tone and style.-Followed up on pending emails, tasks, or requests to ensure timely completion and resolution.
PROJECT MANAGEMENT
- Led and managed cross-functional project teams to successfully deliver projects on time, within budget, and according to scope.- Developed and executed comprehensive project plans, including timelines, milestones, tasks, and resource allocation.- Monitored project progress, and tracked key performance indicators- Coordinated and facilitated effective communication among teaUpgrade to see actual infombers, stakeholders, and clients throughout the project lifecycle- Managed project budgets, tracked expenses, and ensured cost control measures were implemented.- Conducted project evaluations and lessons learned sessions to identify areas of improvement and implement best practices.- Utilized project management software/tools to streamline workflows, track tasks, and enhance team collaboration.- Coordinated project-related training sessions and workshops to enhance team skills and knowledge.- Oversaw quality assurance processes, ensuring project deliverables met or exceeded client expectations.
HIGH-LEVEL CUSTOMER SUPPORT
- Delivered high-quality service assistance with escalated concerns and questions from customers via email, chat and phone.- Data Entry and processing of orders for multiple clients exceeding all customer service expectations. - Assisted taskers/drivers with onboarding requirements - Handled complex problems and worked with customers to ensure that concerns are resolved quickly. - Expresses compassion and Empathy while developing strategic resolutions to customer's concerns
SOCIAL MEDIA MANAGEMENT
-- Manage the day-to-day handling of all social media channels such as Facebook, Instagram, Pinterest, and TikTok, adapting content to suit different tracks and audiences- Oversee, plan, and deliver content across different platforms using scheduling tools - Encourage collaboration across teams and departments- Develop and implement social media strategies to increase brand awareness, engagement, and conversions.- Manage online communities, respond to comments and inquiries, and maintain a positive brand image.
FRONT-END WEB DEVELOPMENT
-Assisted in the development and maintenance of WordPress websites, ensuring a visually appealing and user-friendly experience.-Collaborated with senior developers to implement responsive and cross-browser-compatible designs.-Customized and extended WordPress themes and plugins to meet specific project requirements.-Optimized website performance -Collaborated with designers, content creators, and project managers to meet project deadlines and deliver high-quality websites.-Kept up-to-date with industry trends, emerging technologies, and best practices in front-end web development and WordPress.-Converted design mockups into functional WordPress themes
HEALTHCARE VIRTUAL ASSISTANCE
- Assisting with patient's insurance coverage/verification, medical billing and coding and prescription refills. - Setting patient appointments, and organizing doctor's schedules. - Organizing forms filled out by the customer- Transferring form details to the system- Follow-ups and checking on patients after appointments. - Answers clinic calls and take messages for the doctors
ORDER FULFILLMENT | DATA ENTRY
 - Encoding, preparing or staging orders for delivery as well as dealing with incoming shipments.- Receive and fulfil orders in a timely, efficient manner- Tracks orders via delivery software- Processes returns
Let's chat about how we can leverage my skills and experiences to help you with your business.