Operations Manager / Virtual Assistant Manager /Tech Support

Overview

Looking for full-time work (12 hours/day)

at $7.00/hour ($1,848.00/month)

Bachelors degree

Last Active

April 10th, 2024 (8 days ago)

Member Since

August 13th, 2019

Profile Description

My background includes excellent experience in progressively responsible positions with Alorica operations, PBQualityteleconnect and Teleperformance
. Throughout my career with Alorica operations, PBQualityteleconnect and Teleperformance, I have demonstrated a superior talent for executing customer service, staff training and development, and direct technical support assistance and expertise in troubleshooting Voice Over Internet Protocol . Furthermore, my outstanding communication, interpersonal, and time management abilities are certain to make a significant contribution to your call center’s success.
Consider the following highlights of my career achievements:
• Performing statistical analysis for each customer service representative and providing coaching and training to propel goal achievement and performance improvement.
• Innovating and rolling out process efficiencies to elevate quality; moved my team’s performance from 95% to 108% Point To Goal.
• Formulating and establishing new Action Plan, and performance standards, checking in directly with staff to ensure full understanding and compliance.
• Tracking and evaluating CSR/TSR/Outbound Sales Specialist performance to drive quality service, professionalism, and courtesy while identifying actions to improve call quality and customer satisfaction
• Avatar Technical process to insure clear and understandable positioning of product and service created an opportunity to gain 13%
Annual Increase on our Auto Insurance Sales.