Current Employment Status:
Hired Full Time on Sep 8, 2019
Hired Full Time on Aug 3, 2022
My background includes excellent experience in progressively responsible positions with Alorica operations, PBQualityteleconnect and Teleperformance
. Throughout my career with Alorica operations, PBQualityteleconnect and Teleperformance, I have demonstrated a superior talent for executing customer service, staff training and development, and direct technical support assistance and expertise in troubleshooting Voice Over Internet Protocol . Furthermore, my outstanding communication, interpersonal, and time management abilities are certain to make a significant contribution to your call center’s success.
Consider the following highlights of my career achievements:
• Performing statistical analysis for each customer service representative and providing coaching and training to propel goal achievement and performance improvement.
• Innovating and rolling out process efficiencies to elevate quality; moved my team’s performance from 95% to 108% Point To Goal.
• Formulating and establishing new Action Plan, and performance standards, checking in directly with staff to ensure full understanding and compliance.
• Tracking and evaluating CSR/TSR/Outbound Sales Specialist performance to drive quality service, professionalism, and courtesy while identifying actions to improve call quality and customer satisfaction
• Avatar Technical process to insure clear and understandable positioning of product and service created an opportunity to gain 13%
Annual Increase on our Auto Insurance Sales.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.