Understand network architecture required to support VOIP services.
Answer technical questions, solve technical problems and suggest appropriate workarounds.
Provide quick and accurate handling of support interactions - phone, chat, screen sharing and
Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concern.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.