1fc9d4 d88d

Customer Service/Technical Support

86 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $601 USD )
40 hrs/wk ( $3.41 USD/hr )
EDUCATION
Associates degree
EXPERIENCE
4 years in Customer Service
BASIC INFORMATION
Age:
23
Gender:
Male
Tests Taken:
IQ
Score:  125

DISC
Compliance:9
Dominance:31
Influence:38
Steadiness:22

English
 C1(Advanced)
Last Active:
2020-01-12
Member Since:
2019-07-27
SKILL SUMMARY

Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.
• First-hand experience in preparing timely and accurate presentations and reports using sophisticated software.
• Adept at completing assignments such as data entry work and transcription within provided timelines.
• Proficient in managing social media platforms and handling essential website maintenance and blog management.
• Handle correspondence and respond to inbound calls from customers
• Set up autoresponders to manage incoming email in a profound manner
• Book customers’ appointments and make follow up calls
• Perform calendar management duties by coordinating executives’ schedules and appointments
• Manage files in electronic forms using applications such as Dropbox and Googles Docs
• Handle database building duties such as updating email or contact lists
• Book hotels and flights for customers and ensure that they are made aware of the details
• Prepare slideshow presentations for executives and record minutes of meetings
• Set up and manage social media accounts on Facebook, Twitter, and LinkedIn
• Publish blog posts and filter and reply to comments left on the blog
• Answer support tickets to resolve customers’ problems and provide additional information.

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Sales Representative
  • Video Editing
  • Customer Support
  • Email Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I worked with different call center companies that are using the English language.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging

Marketing & Sales
EXPERIENCE

I am doing social media announcements/marketing for almost 2 years now.

SKILL RATING
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Sales Representative
  • SEO
  • Video Marketing

Graphics & Multimedia
EXPERIENCE

I'm doing video editing for 3 years now. Covering gatherings, church events, debut and school evevnts.

SKILL RATING
  • Video Editing

Customer Service & Admin Support
EXPERIENCE

I worked in the call center for 4 years now. I already handled Customer Service accounts for Telecommunication Companies in the US and Canada, Technical Support and Email support supporting Frontier Communications, Samsung America, Telus International, and Google.

SKILL RATING
  • Customer Support
  • Email Support
  • Tech Support

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