With vast experience in the field of customer service and technical support, my problem-solving prowess is unmatched. I resolve client issues by always asking the right questions at the right time, by using all the required tools at my disposal, and by providing their needs whilst following the business rules and guidelines set by the company. I also make sure that they will be satisfied with my services by taking the time in educating them on how to prevent similar issues from happening in the future. I can do this on all forms of communication available such as through chat, e-mail or phone call.
As a former trainer and team leader, my people management skills are exceptional. I am not just a leader but also a coach, whether it's about personal or professional growth. I take time in knowing my people's personalities, strengths, weaknesses, and aspirations, as I am completely aware that being able to identify those is very important in becoming an effective leader. I do not believe in a 'one size fits all' approach, simply because different personalities require different coaching styles. With that being said, I learned to adjust my approach depending on who I am talking to. Helping people reach their goals has been my calling for the past few years, regardless if it's a customer, a client, a colleague or a subordinate. I use my analytical and observation skills to their fullest extent so I can create effective and realistic action plans that can help improve the overall performance of my agents individually, and ultimately, of my team as a whole.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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