Customer Service Representative / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

March 4th, 2024 (51 days ago)

Member Since

July 17th, 2019

Profile Description

I have previously worked as a Customer Support Associate for various BPOs under U.S. based clients for more than 5 years, and during that time, I acquired immense customer relation skills and was able to navigate multiple tools which I eventually learned to master over time. I have assisted customers not only through phone calls but also through chat and email. 

I also ventured to working from home and was hired by an Australian based company where I worked as a Virtual Assistant under a 6 month contract. As a Virtual Assistant, I provided a number of services for my clients including online research, lead generation, data entry, compiling data collected from online surveys and entering it into CRM, reviewing data for accuracy, and for a brief period, managed my client's Facebook account.

I then went back to working for an office based BPO company and was assigned to an Australian Real Estate client. I am a Property Manager Assistant where I worked on processing rental applications including reference checks, completing all paperwork associated with lease agreements, answer tenant inquiries, submit work order for maintenance jobs, monitor rent and invoice arrears and send reminders for payments, scheduling routine inspections,  process fees, bills and invoices, general office management and administration duties.

As a detail oriented and organized professional, I take pride in completing tasks on time and with accuracy. I can type at least 50 words per minute and possess excellent communication skills both written and verbal. I am a self-starter and have a complete in-home office set up so I’m ready to begin work as soon as possible.

PropertyMe, Airtable, DocuSign, Flk It Over, Salesforce, BaseCamp, Trello, Microsoft Office (Word, Excel, Outlook, PowerPoint), Slack, and G Suite, Zoho, are some of the tools I have previously used and have knowledge of.