Chat support, ESL Teacher, Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.00/month)

Bachelors degree

Last Active

May 12th, 2022 (709 days ago)

Member Since

July 14th, 2019

Profile Description

GETAROUNDPosition: Guest Happiness Agent (Independent contractor)Account: GetaroundTool/s: Zendesk, UJetTasks and Responsibilities:Respond to customers’ email inquiries via ZendeskCommunicate daily with renters/guests to assist them and answer their questionsInvestigate and resolve customer issues that require additional research and follow-upCoordinate with third-party vendors and members of the San Francisco and Mexico teams to ensure fast and effective customer supportChampion and uphold Getaround’s community standards and policies

CALL CRITERIA Position: Quality AnalystTasks and Responsibilities:Call monitoring and providing actionable insights.Gather information to improve agent performance in the contact center.Routine calibration sessions are vital for monitoring the quality of the interactions.

DIRECTLYPosition: Chat Support (Independent contractor)Account: SamsungTool/s: Samsung WebsiteTasks and Responsibilities:Provide concise answers and alternative solutions to questions and technical issues with the customers’ Samsung products/devicesManage to converse with several customers simultaneously without compromising qualityHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionMake sure to provide a meaningful and relevant response within a minute after the customer’s reply
COGNIZANT TECHNOLOGY SOLUTIONSPosition: Senior Process Executive - A/R SpecialistAccount: Flight Centre Travel Groups - Corporate and Business BrandTasks and Responsibilities:Communicate with clients about billing discrepancies and questionsCommunicate with clients about billing discrepancies and questionsInitiate collections on past-due accountsMaintain accounting ledgers as requiredAudit ledgers to ensure they contain correct information, such as billing addresses and invoice numbersTELEDIRECT TELECOMMERCEPositions: CSR, Tier 2 Rep., Subject Matter Expert, Team LeaderAccount: AIRBNBTasks and Responsibilities:Create an environment oriented to trust, open communication, creative thinking, and cohesive team effortProvide the team with a vision of the project objectivesMotivate and inspire teaUpgrade to see actual infombersLead by setting a good example (role model) – behavior consistent with wordsCoach and help develop teaUpgrade to see actual infombers; help resolve dysfunctional behaviorFacilitate problem solving and collaborationStrive for team consensus and win-win agreementsCoordinate with internal and external customers as necessaryFamiliarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performanceAssure that the team addresses all relevant issues within the specifications and various standardsProvide necessary business informationEnsure deliverables are prepared to satisfy the project requirements, cost and schedule
Skills and Qualities:
Proficiency in using the English language in oral and written communicationCapable of building genuine and at the same time professional relationship with studentsAttitude of flexibilityCultural awarenessPeople OrientedAdvanced computer skillsAbility to work under pressureAdaptabilityAnalysisAttention to detailsDedicated and passionate in conducting meaningful classes in helping students to have a better understanding of the language Excellent at conveying ideas conciselyAble to Collaborate Maintaining a Professional Appearance Above par organizational skillsDemonstrating a Commitment to the Profession