Virtual Assistant

Age:

45

Gender:

Female

Location:

Baguio City, Benguet

Tests Taken:

None

Last Active:

December 10th, 2022 (51 days ago)

Member Since:

July 11th, 2019

An experienced and recommended Operations Manager and real estate acquisition Assistant. Hardworking, passionate, proven to be efficient, effective, reliable with good interpersonal relationship management, looking for an opportunity to be working with you.
Specialized from end to end Upgrade to see actual infoom skip tracing and researching prospects, SMS email, and cold call drip to nurturing leads and appointment settings. Specializations include all admin tasks: calendar scheduling, data analytics, through Microsoft and google suite apps. B2B and B2C interactions. CRM expertise: Podio, Mojo, Launch Control, Batchlead IO, Calltooks, Callrail, Mailchimp, Seibel, CallTools. Process documentation, Social Media Management like Craigslist, Facebook, IG, LinkedIn. 
I have vast experience in managing Sales, Customer Service, Fraud Prevention, and Technical Support. Well equipped in managing reactive Fraud/Scam Prevention, Buyer/Seller Protection Guarantee, Spoof Email detection, HIPAA verification, Sales and Service Verification, Quality guidelines in Fraud Detection and Investigation.Proven to have extensive experience and recognized in CVM delivery including Service level, AHT NPS, ASAT, and Quality. Trained and certified in coaching and training front-line supervisors and agents on the coaching model, relationship and crisis management, team building, behavior management systems, and work efficiency, determining success drivers and root cause analysis; establishing review and accountability mechanisms and communication campaigns for all levels of operation.
I have mastered the skills in customer engagement, client interactions, and leading a team. I also pride myself on making sure to meet all goals and following through at a given deadline without any supervision. I am proficient in  Microsoft Excel, Word, PowerPoint, and knowledgeable in email management, scheduling, and planning through the  7 years in the leadership team. Real Estate Acquisitions.

TOP SKILLS

• Speaking

• Translation

• Tutoring Teaching

• Writing

English

EXPERIENCE

I have 12 years experience with the English Language as I've worked inthe BPO industry for the past 12 years

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing