2d9cd80 0f1d844 9eb08

Client Account Specialist

87 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $602 USD )
40 hrs/wk ( $3.42 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
9 years experience with customer support
BASIC INFORMATION
Age:
33
Gender:
Female
Tests Taken:
IQ
Score:  9

DISC
Compliance:18
Dominance:31
Influence:25
Steadiness:26

English
 C2(Advanced/Mastery)
Last Active:
2020-04-08
Member Since:
2019-07-08
SKILL SUMMARY

Hello! I hope all is well.
To be honest, This is my first time to apply as an Online Freelancer. I've been with BPO Industry for quite sometime and decided to pursue my career in online freelancing.
I have 9 years of proven experience providing customer service for several different companies. I handled customer service, technical support, Data Annotator and a Client Account Manager. Worked for US and Australian based companies such as HP MacOS, Neantd.pwe, Comcast, John Hancock Retirement Plans, Obama Care, Telstra, Datafox (Oracle) and Lexis Nexis to name a few.
From analyzing data, managing to provide exemplary customer service email or chat, performance analysis and reporting, my skills allow me to thrive in fast-paced independent environments that let me put my time management and organizational skills to use. Backed by my superior communication and multitasking capabilities, I excel at providing exceptional off-site support and generating optimal productivity and success for business..
Highlights of my experience include:
Performing extensive support functions—managing a team, communicating with clients, answering customer queries through email and chat, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy.
Communicating consistently via , email, and Skype, and Slack ensuring reliable ongoing contact throughout the day.
Demonstrating proficiency in a wide array of software programs, including social media channels.
With my proven commitment to delivering the highest level of customer service skills, I am well prepared to extend my record of exceptional service to your business. I welcome the opportunity to discuss this position and my qualifications with you further.
As a reliable, self-motivated, and efficient assistant with experience providing remote administrative, customer service and personal support, I am confident that I would be a valuable asset to you. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Office & Admin (Virtual Assistant)
EXPERIENCE

Data Operations Annotator/Data Science

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

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