48d1d d8fc09

Virtual Assisltwt / Customer Service Champion/ Content Writer

85 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $801 USD )
30 hrs/wk ( $6.07 USD/hr )
EDUCATION
Associates degree
EXPERIENCE
Virtual Assistant; Content Writer; 8 years of Voice Customer Service Experience; 4+ years English Tutorial Experience; 2 years of Administrative/Secretarial Job
BASIC INFORMATION
Age:
37
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:28%
Dominance:28%
Influence:14%
Steadiness:30%

English
 C1(Advanced)
Last Active:
2020-01-15
Member Since:
2019-07-07
SKILL SUMMARY

Resume:
deish://qqmhz.rqfvhw.kdn/hbna?ty=4mue7fiyo0f-1Q6l6jcV1ksoOg8p7WISi

Sample Voice Recording:
umnos://wmgws.lnkwet.zzy/jsnx?zj=5TGV4PQyCeRZR9w3jjuFo5FompgamF-ja

Experienced Customer Service Specialist with a history of demonstrated leadership skills and abilities. Skilled in Coaching/ Mentoring, Training Facilitation, Oral and Written English Communication, Clerical Skills, and Skilled Multi-tasker. Strong administrative professional who is highly reliable and resourceful. A self-starter, who is driven and open to learning new skills. Believes that learning is a consshlt need in the ever-challenging journeys of both personal and professional lives. Welcomes changes and very quick to adapt.  

Thank you for your time and interest in reading my profile. Have a blessed day ahead!

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Blogging
  • Ghost Writing
  • Web Content Writing
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I joined Journalism Seminars when I was in elementary and high school, where I learned some basic techniques about writing articles. I started in Grade 5, got assigned to write for the Editorial Page and ended up joining competitions where I won twice. I received the award as the Writer of the Year upon graduation in Grade 6. I also wrote for the school paper in high school for the Opinion Page. 

I have 4+ years experience teaching English to Koreans. The sets of curriculum were mostly accessed online and some were books that promoted free speech to help learners with their every day conversation. My call center years from 2009 to 2017 were purely customer service (inbound calls) that further exposed me in speaking the language. 

I wished to write and to maintain a personal blog but failed to consistently create entries because of other priorities.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Webmaster
SKILL RATING
  • Google analytics
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Video Editing

Customer Service & Admin Support
EXPERIENCE

I have more than 8 years experience with Customer Service and had the opportunity to start from being a Customer Service Agent to:  * becoming the SME who provided floor support; * being promoted to Tier 2 who took call escalations; * assisting the training team who facilitated knowledge-based refreshers/ updates;  * doing side-by-side who mentored and coached agents for call handling improvement;  * reviewing live and recorded calls for Quality Assurance and Customer Satisfaction; * becoming a Team Lead who managed a team of my own.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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