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E-commerce Customer Service Expert

EXPECTED SALARY
Php 40,000.00/month
( $741 USD )
EDUCATIONAL ATTAINMENT
Bachelor's Degree in Development Communication Major in Educational Communication
AVAILABILITY
40 hrs/wk
( $4.28 USD/hr )
EXPERIENCE OVERVIEW
I have a 14-year experience in Customer Service (started as an agent, became a Team Point of Contact and Account Trainer, then promoted as a Team Lead) and half of it has been devoted to e-commerce. 
BASIC INFORMATION
Age:
36
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Dominance:40%
Influence:27%
Steadiness:28%
Compliance:5%

English
 C2(Advanced/Mastery)
Last Active:
June 24th, 2022 (7 days ago)
Member Since:
July 4th, 2019
SKILL SUMMARY

I am an email and live chat expert (Zendesk, Bphq.pcw, Live Chat and Reply Manager/eBay) with experience in software testing, backend and operations tasks. I am knowledgeable in using Microsoft Office applications and G-Suite. I have excellent communication skills in addition to coaching and training abilities. I am people-oriented, hardworking, and creative.

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Customer Support
  • Email Support
  • Phone Support

English
EXPERIENCE

I have been working in Customer Service for 14 years (half of it in e-commerce and 3 years via remote setup).

SKILL RATING
  • Speaking

Writing
SKILL RATING
  • Editing Proofreading

Sales and Marketing
SKILL RATING
  • Sales Representative

Customer Service & Admin Support
EXPERIENCE

I have a total of 14 years working in Customer Service. Aside from gaining excellence in communication, I have acquired expertise in email and chat support, leadership, coaching, training, and software testing skills.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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