Jennifer

Customer Service Executive

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Bachelors degree

Last Active

March 6th, 2023 (388 days ago)

Member Since

June 20th, 2019

Profile Description

I have 11 years of Customer Service experience with 6 years in Leadership and Management. I have handled multiple accounts and campaigns from Customer Service, Sales and Collections, Technical Support, Banking and Finance including Healthcare. Assisted several markets ranging from US, UK and AU which enhanced my portfolio and stream line process that can enhance customer experience. I like to work with small companies that wants to climb up the ladder (which also makes me part of the journey),  and the bitter sweet success. I always believe in that "excellent customer service experience sets  your company against the others." Let's work together and make a legacy!

Extensive know-how in the training environment including knowledge transfer for pioneer accounts, delivery of product training to learners with the application of adult learning principle. Also responsible for facilitating up skills, refreshers and cross training classes for multiple accounts including Basic Communication Skills training for new hires.

Experienced BPO leader with a demonstrated history of working in the information technology, healthcare, and services industry. Skilled in Service Delivery, Operations Management, Training Needs Analysis, Service-Level Agreements (SLA), and Customer Satisfaction. 

Measures and gauges all the activities of the processes handled to ensure optimal efficiency in call handling and issue resolution based on client metrics and standard quality guidelines.

Specialties include:Training and facilitation expertise, preparation and analysis of quality reports and provide feedback to stakeholders.
Daily operational management to meet targets and hit objectives. Ensure program success through strong performance management and measurement methodology. 

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Content Moderation/Management

Office and Administration » Personal Assistant

Other Skills

Real Estate » Appointment Setting

Customer Support

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  135
DISC
Dominance: 38
Influence: 20
Steadiness: 16
Compliance: 27
English
C1(Advanced)
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