I have 11 years of Customer Service experience with 6 years in Leadership and Management. I have handled multiple accounts and campaigns from Customer Service, Sales and Collections, Technical Support, Banking and Finance including Healthcare. Assisted several markets ranging from US, UK and AU which enhanced my portfolio and stream line process that can enhance customer experience. I like to work with small companies that wants to climb up the ladder (which also makes me part of the journey), and the bitter sweet success. I always believe in that "excellent customer service experience sets your company against the others." Let's work together and make a legacy!
Extensive know-how in the training environment including knowledge transfer for pioneer accounts, delivery of product training to learners with the application of adult learning principle. Also responsible for facilitating up skills, refreshers and cross training classes for multiple accounts including Basic Communication Skills training for new hires.
Experienced BPO leader with a demonstrated history of working in the information technology, healthcare, and services industry. Skilled in Service Delivery, Operations Management, Training Needs Analysis, Service-Level Agreements (SLA), and Customer Satisfaction.
Measures and gauges all the activities of the processes handled to ensure optimal efficiency in call handling and issue resolution based on client metrics and standard quality guidelines.
Specialties include:Training and facilitation expertise, preparation and analysis of quality reports and provide feedback to stakeholders.
Daily operational management to meet targets and hit objectives. Ensure program success through strong performance management and measurement methodology.
I have 3 years experience working in this field. I have made some research and made some recruiting with my previous employer who was short with manpower and had to squeeze in some task with some employees. Luckily, it was me and it had opened opportunities for me.
Being a contact center agent for almost a decade. My skills on English speaking and writing has been enhanced due to the fact that I communicate with customers and clients who needs answers on complicated queries about a certain product or sometimes a report that needs to be done at the end of the day.
I had a few experience on ghost writing and pretty much the others are something i am familiar with. Done a few times but not an experts
I have an in depth knowledge and experience in Customer Support. Worked for almost 8 years and have been exposed to different scenarios and has been promoted to several positions.
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