Customer Service Representative//Email, Phone & Chat Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

July 13th, 2023 (280 days ago)

Member Since

June 20th, 2019

Profile Description

I am an experienced customer service representative with a track record of optimizing
productivity, efficiency, and service delivery across various environments. I am a highly dependable, ethical, and reliable support specialist with advanced organizational, technical, and business acumen. I work effectively with cross-functional teams to ensure operational and service excellence. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

My Areas of Specialty Include:
-Technical Support
-Customer Acquisition
-Email, phone, and chat support
-Establishing lasting customer relationships
-Customer onboarding
-Email Management
-Customer Success
-Email, Phone, and Chat Support
-Email marketing
-Calendar management
-Research
-Providing outstanding service and support to surpass all expectations
-Order processing, tracking, and fulfillment
-People Management

Some of my skill sets include::
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multitask, prioritize and manage time effectively
-Ability to work under minimal supervision
-Attention to details
-A great team player
-Proficient in Google Workspace and Microsoft Office Suite
-Great phone and email etiquette
-Order processing, tracking, and fulfillment
-Outstanding organizational skill
-Complaint resolution

I am proficient in the use of tools such as:
-Hubspot
-Zendesk
-Freshdesk
-Trello
-Asana
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-Pipedrive
-Podio
-Zoho
-Salesforce

I am also a confident and smooth communicator when delivering presentations and maintaining
client relationships. Focused when analyzing competitors and target market to determine unique
selling propositions and maximize revenue.