CREDIT ASSESSMENT EXPERT
- Responsible in a post-application credit check
- Obtain customer information
- Doing background checks
- Reviewing the credit history of a customer
- Dealing with debt buyers
- Analyzing account assets
- Handling disputes
- Identify and overcome objections
- Answer calls and responds to
- Handle customer inquiries both over the phone and by
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
CHANNEL LOGISTICS AND OPERATIONS SENIOR ACCOUNT MANAGER
- Portfolio management
- Handling multi-million (National) accounts
- Responsible in generating daily banking report and distributing to the team and operations management- Generating and sending Start of Day Reports
- Process orders, forms and applications- Responsible in releasing stocks/goods
- Responsible in payment allocations
- Monitoring accounts and payments
- Processing Refunds and Unclaimed Monies
- Responsible in account reconciliation
- Contact businesses and Business Licensees
- Managing
- Direct communication with Dealer Managers and National and Local Area Managers
- Dealing with the warehouse in regard to stock/delivery status
- Enter new customer information into the system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to the appropriate department
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Conducting video meetings via Zoom /
- Sending Minutes of the Meeting
- Responsible to account debt recovery and directly communicate with the Legals Team
- Responsible in generating Claims report
- Responsible in Claims review
- Responsible in month-end report
- Monitoring month-end run of each account
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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