Catherine

Admin Assistant/VA/Data Entry/Senior Credit Officer

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 13th, 2023 (107 days ago)

Member Since

June 4th, 2019

Profile Description

CREDIT ASSESSMENT EXPERT
- Responsible in a post-application credit check
- Obtain customer information
- Doing background checks
- Reviewing the credit history of a customer
- Dealing with debt buyers
- Analyzing account assets
- Handling disputes
- Identify and overcome objections
- Answer calls and responds to email
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information 

CHANNEL LOGISTICS AND OPERATIONS SENIOR ACCOUNT MANAGER
- Portfolio management
- Handling multi-million (National) accounts
- Responsible in generating daily banking report and distributing to the team          and operations management- Generating and sending Start of Day Reports
- Process orders, forms and applications- Responsible in releasing stocks/goods
- Responsible in payment allocations
- Monitoring accounts and payments
- Processing Refunds and Unclaimed Monies
- Responsible in account reconciliation
- Contact businesses and Business Licensees
- Managing emails and dealer/partner’s requests
- Direct communication with Dealer Managers and National and Local Area            Managers
- Dealing with the warehouse in regard to stock/delivery status
- Enter new customer information into the system
- Update existing customer information 
- Identify and escalate priority issues
- Route calls to the appropriate department
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Conducting video meetings via Zoom / Skype with partners
- Sending Minutes of the Meeting
- Responsible to account debt recovery and directly communicate with the              Legals Team
- Responsible in generating Claims report
- Responsible in Claims review
- Responsible in month-end report
- Monitoring month-end run of each account

Top Skills

Customer Support

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Accounting

Marketing » Content Creation » Proofreading

Design » Adobe » Photoshop

Video Editing

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  125
DISC
Dominance: 30%
Influence: 16%
Steadiness: 25%
Compliance: 30%
English
C2(Advanced/Mastery)
Uploaded ID
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