I was a former BPO employee for the client Cincinatti Bell,
which is a telecom company. I was a Customer Service Representative that answers customers inquiries like billing and basic cellphone troubleshooting. After 2yrs I was transferred to Order Support Team,
which process and fixed orders done
by our Customer And Store Sales Representative.
I was also task to assist technician on site regarding orders for installation and activation.
Was also involved with correspondence with customers regarding credits and rebate. I am knowledgable with MS WORD and can also do data entry jobs.
with my order support experience was able to set customes appointments with technician for their phone or internet installations.Done data entry and excel speadsheets as well
I have 6 yrs experience as a Customer Service Representative and Support with Cincinatti Bell a telecom provider in US
I had 2yrs experience as customer service representative answering inquiries like bill, store locations, and basic cellphone troubleshooting
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