Al

Trainer/Customer Service

25 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.00/month)

Bachelors degree

Last Active

February 23rd, 2023 (400 days ago)

Member Since

May 21st, 2019

Profile Description

As a Trainer, I am responsible for delivering client focused training to address the new hire, product update and recursive training requirement to support client programs to ensure superior workforce preparation with best in class service and delivery. I have more than 9 years of experience in delivering quality customer service care using the English language. I have reviewed and revised curriculum and modules (in English) related to Customer Service, Technical Support and Sales. I also facilitate classroom and virtual training using mediums approved by the client. I conduct research and analyze data to help improve delivery and overall performance. I collect data, create trackers and manage pivot tables to aid data mining. I send daily progress report using Microsoft Outlook, Word, Excel and PowerPoint. I also facilitate meetings with clients about curriculum feedback and enhancement.

Top Skills

Customer Support

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Phone Support

Office and Administration » Transcription

Office and Administration » Data Entry

Office and Administration » Email Management

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  125
DISC
Dominance: 15%
Influence: 17%
Steadiness: 22%
Compliance: 46%
English
C1(Advanced)
Uploaded ID
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